Summary
Overview
Work History
Education
Skills
Coursework
References
Timeline
Generic

Christopher Hillery

Fayetteville,AR

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Product Coordinator

Sam's Club
02.2023 - 09.2024
  • Created thousands of new nationally distributed items for the Adult Beverage and Snack Categories
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, fostering lasting relationships with clients.
  • Collaborated with cross-functional teams to develop innovative processes and procedures to increase efficiencies, reduce mistakes and adhere to rigid timelines.
  • Maintained up-to-date knowledge of industry best practices through regular research and professional development opportunities, ensuring a competitive edge in the marketplace.
  • Enforced strict quality control procedures throughout the production process, guaranteeing consistent excellence across all products under coordination.
  • Optimized supply chain operations through effective communication and collaboration with vendors and suppliers.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Labeled new items with correct information such as price, expiration dates and addresses.
  • Coordinated product launches, ensuring timely delivery and optimal club positioning.
  • Managed and processed $13,835,478.13 in COOPs for multiple departments ensuring accuracy and on time execution

Team Lead - Merch/Store Support

Walmart
09.2017 - 02.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Res. Specialist 2, Merch/Store Support

Walmart
12.2016 - 09.2017
  • Conducted detailed product specific research for any product department in any Walmart location nationwide
  • Utilized a wide variety of computer based software programs, applications, and job related databases while conducting research that covers a multitude of Merch related issues/scenarios
  • Familiarized ourselves with each department and their identifiers including : D#, D name, and any uncommon processes that are unique to a certain department
  • Identified, collected, organized and then finally presented the most relevant/accurate, incident specific information for the store personnel and the Merch Department Leadership Team via email, phone call or Oracle Incident Ticket submission
  • Provided analytical feedback to store personnel and Merch Department Leadership based on the data compiled during the research process which include processes that directly affect key indicators of performance (i.e
  • Product replenishment rates, modular concerns, special orders, item pricing, etc.)
  • Pays special attention to the procedures when conducting specialized research making sure to comply with department/item exceptions should they exist
  • Regularly communicates with store associates and/or Merch Leadership to ensure only the most accurate information is documented and then escalated if necessary
  • Deepens relationships with my various 'customers' by discovering what their unique needs and then taking appropriate action(s) that are inline with Walmart's Core Values and Code of Ethics
  • Ensures that any constructive feedback issues received from Merch Leadership is addressed by applying those lessons to
  • Worked closely with the MERS Buying Agents for every department making sure information was escalated properly
  • Member of the first official Walmart Call Center Academy Graduating Class

Res. Specialist 2, Pick Up/Site-2-Store Hotline

Walmart
08.2016 - 12.2016
  • Documented the relevant details provided by store associates regarding any customer's Site-2-Store/Pick Up Today orders placed online into an incident report submitted for leadership to review
  • Identified and categorized the issue(s) with the customers order and followed the appropriate procedures in order to provide the store with a fast and accurate resolution to each matter
  • Utilized critical thinking skills to find solutions for issues and incidents which had incomplete or inaccurate information
  • Educated store associates on how to resolve certain issues onsite allowing for a much more expedited resolution for their customer
  • Re-ordered certain items for customer orders where the items were damaged upon arrival, lost in the store, or lost in transit (in house or 3rd party shipping company)
  • Properly formatted and escalated certain tickets up to the FAM or S2S Spec
  • Departments for more specialized assistance with certain matters

Legal Assistant

Howerton Law Firm
10.2015 - 07.2016
  • Managed the day-to-day operations for the entire law firm
  • Organized and maintained the daily schedules and calendars for two attorneys
  • Drafted letters and various legal documents to send to clients, other attorneys, and local/state/federal courts
  • Managed the finances for the law firm's operating and IOLTA bank accounts
  • Created spreadsheets to organize and track all income and client contact information
  • Strengthened new and current client relations by providing excellent customer service
  • Inherited and performed a variety of responsibilities normally requiring a Paralegal Certification/Education
  • Worked closely with the staff of local/state/federal courts making all communication more efficient
  • Visited local/state/federal courts to pick up discovery documents and file mark case-related documents
  • Utilized a variety of resources to do research for client's criminal and civil cases
  • Arranged meetings with clients to collect required detailed information pertaining to their case
  • Regularly contacted clients with outstanding balances to collect the money owed

Sales Representative

Core Brewing & Distilling Co
12.2013 - 10.2013
  • Cultivated relationships with new on and off premise accounts through various networking channels
  • Expanded the brand into new markets and territories
  • Worked closely with the liquor distributor to gain new accounts and increase sales opportunities with current accounts
  • Deepened relationships with currents accounts by providing exceptional customer service
  • Ordered and delivered individualized marketing materials to each account generating brand awareness
  • Organized multiple events that benefitted both for and non-profit organizations
  • Analyzed sales data collected in-house and from our distributors to help prioritize sales strategies
  • Traveled to each account according to a three tier priority system to ensure their needs were being met
  • Researched, organized and created a beer/food pairing menu utilized by the entire organization
  • Passed the Cicerone Certified Beer Server test and passed the knowledge to accounts/co-workers
  • Promptly handled any and all customer service needs in an extremely efficient manner
  • Successfully multi tasked a wide variety of responsibilities on a daily basis
  • Communicated frequently and clearly with every level of management to ensure orders were successfully fulfilled
  • Helped drive sales through public tasting events at local liquor stores on a consistent basis
  • Collected and reported any and all customer service feedback to management
  • Delivered beer to accounts on multiple emergency situations
  • Consistently was called upon to undertake additional accounts and responsibilities

Front End Assistant

Costco Wholesale
04.2013 - 10.2013
  • Assisted cashiers with packing each members items in an organized and easily accessible manner
  • Merchandised various departments to ensure products are visually appealing and well organized
  • Consistently made sure there were enough carts in the corral for all members during operating hours
  • Analyzed individuals membership stats to ensure members had the most advantageous option for their needs
  • Explained each level of membership to all prospective members to help them chose the right option for them
  • Provided impeccable customer service to all members and consistently went above and beyond to surpass member expectations
  • Frequently worked closing shifts and was responsible for making sure all tasks were completed accurately and on time
  • Established a reputation of being the 'go-to' guy and in doing so earning the trust and respect of my coworkers and superiors
  • Made myself available and able to cover any and all extra shifts managers needed coverage for
  • Each employee evaluation received was entirely positive feedback from each supervisor and/or manager

Roadshow Supervisor

Start From Scratch Inc
05.2011 - 01.2013
  • Recruited and hired local individuals to help with roadshow setup, daily merchandising, and takedowns
  • Handled all administrative and payroll paperwork for each employee at each roadshow location
  • Tracked/confirmed display and product replenishment deliveries online and with warehouse receiving
  • Assembled product displays according to the manufacturers specifications
  • Organized the products on the display by style, color, and size according the the manufacturers specifications
  • Placed the product displays on the sales floor as indicated by the night manager
  • Photographed the displays on the sales floor from all sides to provide to the manufacturer
  • Reported inventory needs to the manufacturer to ensure proper replenishment is received
  • Visited each roadshow location each day to reorganize the display to maintain its shopability
  • Provided excellent customer service to Sam's Club members who had questions or special order requests
  • Counted and recorded the quantity of each item in inventory at the end of each roadshow
  • Secured remaining inventory and display hardware within each display in preparation for shipment
  • Collected, analyzed and submitted all relevant inventory and personnel paperwork to manufacturer

Owner/Personal Trainer

Transformer Fitness
01.2006 - 09.2012
  • Remodeled the 800 square foot facility to be the most functional and visually appealing personal training space
  • Purchased all the commercial grade fitness equipment for the facility while staying under a $10,000 budget
  • Created and distributed all print and online marketing materials
  • Evaluated each individual client to assess their abilities
  • Restructured training fees and budgets in an effort to retain clients and maintain a minimum income in a failing economy
  • Handled the sale and distribution of all the commercial grade fitness equipment to private buyers

Construction Coordinator

Aspire Design
11.2009 - 10.2011
  • Coordinated all day-to-day logistics for 10-30 home renovation projects running simultaneously in multiple states
  • Created, managed and distributed construction schedules for 10 Project Managers and 5 General Contractors
  • Developed a new innovative work order distribution and project management system for a new client, Home Depot Renovation Services, that is still in use today
  • Maintained detailed daily records for every construction project that were viewed by all internal management as well as upper management of the investors

Swim Instructor

Hubbard Family Swim School
07.2008 - 03.2010
  • Instructed children from ages 2-16 basic swimming techniques as well as water safety maneuvers
  • Assisted the front desk staff with point-of-sale responsibilities, snack bar restocking needs and birthday party set-up
  • Taught kids with a variety of special needs how to to be comfortable in the water and to execute basic swimming techniques when other instructors had failed to do so
  • Filled entire shifts teaching (6 classes) with all special needs classes

Athletic Center Intern

Phoenix Suns Athletic Club
11.1999 - 07.2004
  • Worked side-by-side with the some of the best Personal Trainers and Physical Therapists learning their training and therapeutic techniques
  • Became the first and only intern hired by the organization without a Bachelor's Degree
  • Performed daily workouts designed by the Personal Trainers as part of the intern program
  • Developed creative and fun fitness related promotions and events that corresponded with the Summer Olympics and the annual Tour de France cycling tournament
  • Assisted the front desk and locker room attendant staff with a variety of day-to-day point-of-sale and restocking responsibilities
  • Handled all the opening and closing duties during various weekend shifts

Education

Bachelors of Science - Global Business (Marketing)

Arizona State University
Glendale, AZ
05.2004

Skills

Product Documentation

Product Launches

Product Lifecycle Management

Teamwork and Collaboration

Attention to Detail

Prioritization and Execution

Staff Management

Interpersonal Communication

Product Testing

Documentation Management

Remote Work

Team Collaboration

Coursework

  • Business Communication
  • Operations Management
  • Market Research
  • Consumer Behavior
  • Sociology

References

  • Rachel Martin, Former Project Manager for Item Lifecycle Team, Sam's Club 479-856-8181
  • Katie Newman, Mentor and Former Merchant for Snacks Category (Nuts and Jerky), Sam's Club 479-366-7608
  • Dorothea Bradford, Former Assistant Operations Manager, Walmart 417-529-2877
  • Jacob Clark, Fire Fighter/Former Personal Trainer/Friend 903-948-9387
  • Matt Davis, Fayetteville Police Officer/Best Friend 479-445-2120

Timeline

Product Coordinator

Sam's Club
02.2023 - 09.2024

Team Lead - Merch/Store Support

Walmart
09.2017 - 02.2023

Res. Specialist 2, Merch/Store Support

Walmart
12.2016 - 09.2017

Res. Specialist 2, Pick Up/Site-2-Store Hotline

Walmart
08.2016 - 12.2016

Legal Assistant

Howerton Law Firm
10.2015 - 07.2016

Sales Representative

Core Brewing & Distilling Co
12.2013 - 10.2013

Front End Assistant

Costco Wholesale
04.2013 - 10.2013

Roadshow Supervisor

Start From Scratch Inc
05.2011 - 01.2013

Construction Coordinator

Aspire Design
11.2009 - 10.2011

Swim Instructor

Hubbard Family Swim School
07.2008 - 03.2010

Owner/Personal Trainer

Transformer Fitness
01.2006 - 09.2012

Athletic Center Intern

Phoenix Suns Athletic Club
11.1999 - 07.2004

Bachelors of Science - Global Business (Marketing)

Arizona State University

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Christopher Hillery