CHRISTOPHER HINDMAN
Huntingdon
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AETNA/ CVS HEALTH
06.2024 - Current
- Efficiently addressed 150+ customer inquiries weekly, providing expert guidance on Medicare plan benefits.
- Effectively address customer questions while utilizing strong typing and computer skills to navigate multiple software systems.
- Streamlined customer call handling in a fast-paced center, achieving a 95% satisfaction rate through personalized service.
- Deliver fast and friendly service to manage questions and service complaints.
Intake Interviewer
Commonwealth of PA
04.2023 - 04.2024
- Ensured confidentiality for over 100 clients by strictly adhering to organizational policies and procedures.
- Managed and resolved over 100 inquiries weekly about available services, enhancing customer satisfaction.
- Optimized intake processes, enhancing efficiency by accurately documenting over 200 client forms in the database.
- Enhanced skills and knowledge in Intake Assessment by actively participating in 10+ workshops and conferences, leading to improved client assessment outcomes.
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
03.2023 - 04.2023
- Resolved over 150 customer inquiries monthly, enhancing satisfaction and streamlining service processes.
- Achieved 95% of performance goals while effectively collaborating with colleagues to enhance team productivity.
- Managed customer calls efficiently in fast-paced call center environment.
- Delivered fast and friendly service to manage questions and service complaints.
Records Specialist
Penn State University
04.2022 - 02.2023
- Adhered to company policies, procedures and specific facility regulations related to file management and security.
- Collaborated on 5 projects, enhancing record accessibility and improving team efficiency by 20%.
- Performed general administrative tasks such as answering phones or scheduling appointments.
- Maintained accuracy, discretion and confidentiality while managing student records.
Admissions Representative
South Hills School of Business
01.2022 - 02.2022
- Educated potential students about programs, outcomes, and services.
- Provided information about academic programs, admissions requirements, and financial aid opportunities to prospective students.
- Maintained accurate records of all applicant data in accordance with privacy regulations.
Customer Service Phone Representative
Pennsylvania Higher Education Assistance Agency
04.2019 - 12.2021
- Cultivated a positive, professional, and empathetic atmosphere, enhancing customer satisfaction by 25%.
- Proactively resolved 80% of customer concerns by managing issues from inception to resolution.
- Enhanced data security by ensuring strict adherence to confidentiality policies, successfully safeguarding customer information for 500+ clients.
- Navigated multiple computer applications while conversing with customers.
Staff Accountant
CPA Associates
08.2017 - 03.2019
- Executed 200+ GAAP-compliant journal entries monthly, ensuring thorough documentation and approval for accuracy.
- Proactively monitored federal, state, and local tax regulations, ensuring 100% compliance and reducing potential liabilities by 15%.
- Adhered to GAAP compliance and protocols.
Appraiser
Valuation Engineers
04.2015 - 07.2017
- Guided clients in analyzing economic trends and local factors, enhancing property valuation understanding by 30%.
- Evaluated 50+ properties to gather precise data, enhancing appraisal accuracy by 20%.
- Prepared detailed written reports on property appraisals, including photos and documentation.
Education
Master's degree - Accounting
Strayer University
Bachelor's Degree - Hotel and Restaurant Management
Indiana University of Pennsylvania
Records Specialist -
Penn State University
02.2023
Admissions Representative -
South Hills School of Business
02.2022
Skills
- Analytical Skills
- Interpersonal Skills
- Problem Solving
- Attention to Detail
- Telephone Etiquette
Timeline
Customer Service Representative
AETNA/ CVS HEALTH
06.2024 - Current
Intake Interviewer
Commonwealth of PA
04.2023 - 04.2024
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
03.2023 - 04.2023
Records Specialist
Penn State University
04.2022 - 02.2023
Admissions Representative
South Hills School of Business
01.2022 - 02.2022
Customer Service Phone Representative
Pennsylvania Higher Education Assistance Agency
04.2019 - 12.2021
Staff Accountant
CPA Associates
08.2017 - 03.2019
Appraiser
Valuation Engineers
04.2015 - 07.2017
Master's degree - Accounting
Strayer University
Bachelor's Degree - Hotel and Restaurant Management
Indiana University of Pennsylvania
Records Specialist -
Penn State University
Admissions Representative -
South Hills School of Business
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