CHRISTOPHER HINTON
Field Service Engineer
WICHITA,KS
Summary
Energetic Field Service Engineer with 20-year background performing hardware, network and software repairs, installations and troubleshooting. Committed to providing optimum service support through phone, remote access and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Field Service Engineer
Idemia
Billerica, MA
09.2005 - Current
- Primary contact for system configuration and troubleshooting.
- Operate as a liaison with customers and internal resources to find answers and resolve issues quickly, receiving multiple company awards in the process.
- Schedule service calls according to customer location and urgency of need.
- Inspect equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Examine faulty equipment, interpreted reports and analyze customer complaints to diagnose equipment malfunction.
- Train personnel to align objectives, strengthen competencies and standardize operations.
- Manage administrative tasks such as maintaining customer service logs and internal service records.
- Test equipment performance and demonstrate operation and servicing of equipment to customer.
- Recommend design changes, upgrades and replacements to improve system performance.
- Monitor work performance and quality to maintain standards.
- Examine faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Senior Help Desk Technician
University Of Wisconsin-Madison
Madison, WI
09.2001 - 06.2005
- Maintained faculty equipment and three student computer laboratories serving 200+ faculty and students
- Installed, configured and supported networking and computer hardware and software
- Mentored and train new help desk personnel
- Developed training and troubleshooting documentation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Devised solutions to operations issues related to Operating System and GIS, Adobe and Microsoft Office applications working closely via phone, email and live chat.
- Configured hardware, devices and software to set up work stations for employees.
Education
B.A - Comparative Literature
University Of Wisconsin - Madison
Madison, WISkills
Proven dedication to customer experience optimization including installations, training, maintenance, support and upgrades
Experience deploying, supporting, and maintaining large-scale user environments
Expertise migrating to new equipment, operating systems and software
In-depth knowledge of hardware and operating systems
Training and troubleshooting documentation development
Certification
CompTIA A+
Timeline
Field Service Engineer
Idemia
09.2005 - Current
Senior Help Desk Technician
University Of Wisconsin-Madison
09.2001 - 06.2005
B.A - Comparative Literature
University Of Wisconsin - Madison