Christopher Hitchcox
Tampa,FL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
One touch direct
Tampa, FL
12.2023 - Current
- Resolved escalated customer service issues in a timely manner.
- Recommended upgrades or additional features that could enhance user experience.
- Troubleshot customer inquiries related to software and hardware issues.
- Documented all activities related to technical support including processes, updates, changes made.
Att Government
One touch direct
Tampa
06.2020 - 06.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Agent AMO
One touch direct
Tampa, Florida
12.2019 - 09.2020
- Answered incoming calls promptly and professionally within company standards.
- Identified opportunities to improve customer service processes and procedures.
- Resolved customer complaints quickly and efficiently.
- Advised customers on purchasing decisions based on their individual needs.
Education
Hillsborough High School
Skills
- Technical troubleshooting
- Customer service
- Network troubleshooting
- Time management
- Problem solving
- Technical training
- Product knowledge
- Service support
Timeline
Technical Support Representative
One touch direct
12.2023 - Current
Att Government
One touch direct
06.2020 - 06.2023
Customer Service Agent AMO
One touch direct
12.2019 - 09.2020
Hillsborough High School