Christopher Hobbs
Military
Prattville,AL
Summary
Dedicated Personnel Flight Chief with over 21 years of comprehensive personnel management expertise. Proven track record in leading and developing teams, optimizing workflow, and ensuring seamless personnel operations. Adept at implementing strategic initiatives, fostering a positive work environment, and achieving mission-critical objectives. Demonstrates strong leadership, communication, and problem-solving skills in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Flight Chief, Military Personnel Flight
United States Air Force, USAF
Maxwell AFB, AL
02.2022 - Current
- Led team of 27 members during daily operations and planning
- Crafted and implemented 15 series professional development training program to ensure growth for team
- Executed oversight of 250 personnel programs supporting 21K customers
- Responsible for the security and execution of $30K annual budget
- Improved team cohesion and morale by finding creative solutions to problems and personality conflicts
Manager, Quality Assurance Section
United States Air Force, USAF
Joint Base San Antonio, TX
04.2019 - 02.2022
- Led team of 6 integrating processes to measure technical proficiencies across 14 functional areas
- Managed and compiled surveillance procedures and performance thresholds for $6.8M contract
- Implemented and analyzed full-spectrum evaluations and metrics for personnel processes supporting 654K customers
- Instituted critical, comprehensive, multi-level strategic and operations performance metrics for senior leaders
Manager, Separations Section
United States Air Force, USAF
Joint Base San Antonio, TX
02.2017 - 03.2019
- Managed a team of 12 to execute separations policy for various ranks on behalf of the Secretary of the Air Force
- Oversaw six personnel systems and coordinated with other functional agencies to correct pay and compensation issues
- Liaison between Air Force policy writers and 330K customers concerning guidance and future operations
Team Lead, Recognitions Section
United States Air Force, USAF
Aurora, CO
02.2015 - 02.2017
- Led team of 5 in customer relationship management to accomplish distribution of decorations and awards for 48K customers
- Implemented and directly oversaw quality control measures for team production
- Managed customer escalation cases both over the phone and electronically to ensure customer satisfaction was mantained
Team Lead, Retirements Section
United States Air Force, USAF
Aurora , CO
06.2013 - 02.2015
- Responsible for overall daily management for 50K retirement accounts
- Independently made determinations on retirement eligibility for members, including pay calculations and benefit estimates
- Analyzed records and documents for issuance of legally binding notifications of reserve retired pay eligibility
Education
Associate of Arts - Human Resources Management
Community College of The Air Force
Montgomery, AL05-2019
Skills
- Organizational leadership
- Communication
- Problem-solving
- Team collaboration
- Policy implementation
- Training and development
- Conflict resolution
- Human resources management
- Organizational skills
- Adaptability
- Quality assurance implementation
References
References available upon request.
Timeline
Flight Chief, Military Personnel Flight
United States Air Force, USAF
02.2022 - Current
Manager, Quality Assurance Section
United States Air Force, USAF
04.2019 - 02.2022
Manager, Separations Section
United States Air Force, USAF
02.2017 - 03.2019
Team Lead, Recognitions Section
United States Air Force, USAF
02.2015 - 02.2017
Team Lead, Retirements Section
United States Air Force, USAF
06.2013 - 02.2015
Associate of Arts - Human Resources Management
Community College of The Air Force
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