Christopher Hobbs
Sulphur Springs,TX
Summary
I am an entrepreneur at heart. I began my journey as a small business owner as a telemarketer at a window-cleaning company, learned the business, and opened my own window-cleaning business. Over the next fourteen years, I learned various skills needed to run my business. I became proficient in sales, marketing, telemarketing, inside sales, social media, SEO, customer service, accounting, human resources, tax laws, and many other areas.
My life is a come back story. I have over come many challenges in life. I have been in a wheel chair for the last four years and have not let it stop or hold me back. I also went back to school three years ago while running my business. Although very challenging, it was one of the best decisions I ever made. Throughout my academic journey, I have learned so much and also learned that I have only just begun. I love learning and business. And I consider all my opportunities, past and future accomplishments, and life a blessing from God.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Small Business Owner
American Beauty Window Cleaning
02.2010 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Senior Inside Sales Representative
Cuttingham & Moore
11.2005 - 09.2009
- Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
- Maximized territory penetration by strategically targeting underrepresented markets for expansion efforts.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
Investment Consultant
Bridgeport Capital Services
12.2003 - 10.2005
- Participated in professional development programs to further enhance expertise in the field of finance and investments.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all aspects of the role.
- Played a pivotal role in driving business growth by actively participating in networking events, conferences, seminars, and other industry-related activities.
- Collaborated with senior management on strategic initiatives aimed at driving organizational growth within the competitive financial landscape.
- Increased client satisfaction by providing personalized investment strategies and financial planning advice.
- Assisted clients in achieving their financial goals through the development of tailored portfolios and risk management plans.
Telemarketing Manager
Nevill Business Machines
02.2002 - 09.2003
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.
- Facilitated open lines of communication between team members, promoting collaboration and problem-solving abilities among staff members.
- Addressed any customer complaints or issues in a timely manner, ensuring resolutions were satisfactory for all parties involved.
- Developed and executed successful training programs for new hires, resulting in higher retention rates.
- Streamlined internal processes, optimizing efficiency within the telemarketing department.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
- Collaborated with cross-functional teams on marketing initiatives to maximize lead generation efforts and drive sales growth.
- Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH07.2024
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08.2023
Associate of Science -
Alvin Community College
Alvin, TX08.2000
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Business Development
- Financial Management
- Project Management
- Cost control and analysis
- Business growth and retention
- Strategic Planning
- Budget Management
- Staff hiring
- Financial Planning
- New business launch
- Staffing
- Employee Performance Management
- Payroll Administration
- Financial Administration
- Employee Development
- Human Resources Management
- Customer Service
- Customer Service Management
- Decision-Making
- Business Management
- Teamwork and Collaboration
- Customer Relations
- Customer Retention
- Team Leadership
- Marketing Strategies
- Sales Tracking
- Staff Management
- Delegating Work
- Performance Improvement
- Business Growth Initiatives
- Price Structuring
- Scheduling
- Sales Strategies
Accomplishments
- Supervised team of four staff members.
Certification
Microsoft BI Data Analysis
Microsoft PBI Desktop
MIcrosoft BI- Advanced DAX Calculations
Information Technology and E-business
Change Management Process
Performance Measurement Techniques
MIcrosoft BI- Creating Excel Dashboards
Understanding Robotic Process Automation (RPA)
Microsoft BI- Power Query
Introduction to Data Analytics
Applying Data Analytics to Financial Planning and Analysis
Applying Data Analytics to Business Performance
Strategic Analysis- Mission, Vision, and Shareholders
www.abwcetx.com
This is the website for my company, American Beauty Window Cleaning. I built and maintain it. I did much of the optimizing and SEO for it myself, as well.
Additional Information
I am an entrepreneur at heart. I love every part of business administration. I have been blessed with my own small business for over fourteen years. I started from scratch and now have a well-known window-cleaning business in East Texas. I believe in capitalism and "The American Dream". It has been my dream since I was a child to some day have a doctorate degree. And I am dedicated to fulfilling that dream. If given a chance, I will be one of the hardest-working and passionate students in the program. I just want a chance to show what I can do.
Timeline
Small Business Owner
American Beauty Window Cleaning
02.2010 - Current
Senior Inside Sales Representative
Cuttingham & Moore
11.2005 - 09.2009
Investment Consultant
Bridgeport Capital Services
12.2003 - 10.2005
Telemarketing Manager
Nevill Business Machines
02.2002 - 09.2003
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science -
Alvin Community College
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