Christopher Hobbs
Woodward
Summary
Dynamic Operations Manager with a proven track record at Archer Well Company, excelling in team leadership and workflow optimization. Enhanced customer satisfaction through effective problem-solving and strategic decision-making, while implementing comprehensive training programs that improved employee retention. Skilled in operations management and committed to maintaining high safety standards.
Overview
21
21
years of professional experience
Work History
Operations Manager
ManCo Wireline
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Owner Construction Company
Christopher Hobbs LLC
06.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Specialist
Renegade Wireline Service
10.2017 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Field Engineer
C & J Services
06.2015 - 10.2017
- Improved project efficiency by streamlining communication and collaboration between team members.
- Reduced equipment downtime with proactive maintenance, troubleshooting, and repair of field devices.
- Developed strong relationships with vendors, negotiating favorable pricing terms improving overall profitability.
- Developed customized solutions for clients to address unique challenges in the field engineering environment.
Assistant Manager
Walmart
01.2014 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Country Manager
Archer Well Company
12.2011 - 01.2014
- Recruited, trained, and coached 30-member team to support company growth.
- Expanded client base 100% by setting up in-personal meetings in middle east and telephoning marketing decision-makers and agencies.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Established strong relationships with key industry players for business growth and expansion.
- Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Developed strategic partnerships to expand product offerings and enter new markets.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Maintained and expanded customer base by counseling 10 sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
Regional Operations Manager
Archer Well Company
10.2004 - 12.2011
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over 10 locations per month to manage each Base and perform reviews of individual managers and employees.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Enforced compliance with local, state and federal regulations and company standards.
- Streamlined regional operations by implementing efficient processes and procedures.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Education
No Degree - Auto / Diesel Mechanics
VO Tech
Woodward, OKGED -
Woodward High
Woodward, OK05-1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Workflow optimization
- Health and safety compliance
- Superb time management skills
- Quality assurance controls
Timeline
Operations Manager
ManCo Wireline
11.2023 - Current
Owner Construction Company
Christopher Hobbs LLC
06.2020 - Current
Specialist
Renegade Wireline Service
10.2017 - 12.2019
Senior Field Engineer
C & J Services
06.2015 - 10.2017
Assistant Manager
Walmart
01.2014 - 06.2015
Country Manager
Archer Well Company
12.2011 - 01.2014
Regional Operations Manager
Archer Well Company
10.2004 - 12.2011
No Degree - Auto / Diesel Mechanics
VO Tech
GED -
Woodward High
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