Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michelle Hayworth

Orlando,FL

Summary

Resourceful Client Support Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, technical troubleshooting, and conflict resolution. Excel in communication, empathy, and problem-solving, ensuring outstanding client support and satisfaction. Courteous and cordial with a desire to take on challenges and expand my knowledge.

Overview

5
5
years of professional experience

Work History

Treasury Solutions Client Support Specialist

Truist Bank
Orlando, FL
05.2021 - Current
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Managed inbound and outbound calls while maintaining exemplary customer service and focusing on first-call resolution.
  • Managed email communications for both internal teammates and external clients.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Managed chat interactions while identifying and resolving all issues for clients.
  • Display professionalism, empathy, and confidence while representing the Truist brand.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Mentored junior team members and managed employee relationships.
  • Amassed and maintained knowledge of different products within the bank.
  • Utilize time management and multitasking skills to be as efficient as possible.
  • Follow all policies and procedures for authentication to mitigate risk.

Mortgage Client Services Representative

Truist Bank
Orlando, FL
11.2019 - 05.2021
  • Ensure regulatory compliance, internal policies, and procedures are met.
  • Provide step-by-step guides for my manager and fellow teammates for new procedures.
  • Manage inbound and outbound calls while maintaining exemplary customer service.
  • Maintained accurate client records in the database system.
  • Analyzed customer feedback to improve customer service processes.
  • Participated in team meetings discussing current projects and initiatives.
  • Provided technical support for clients, troubleshooting issues and resolving complaints.
  • Adhered to all company policies relating to client services procedures.
  • Processed orders and payments accurately and efficiently.

Education

Bachelor of Arts - Accounting

Keiser University
Orlando, FL
06-2023

Skills

  • Client Relationship Building
  • Strong Work Ethic
  • Problem-Solving
  • Product and service knowledge
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Reliability
  • Professionalism
  • Adaptability
  • Attention to Detail
  • Time Management
  • Multitasking
  • Organization
  • Eager to learn

Accomplishments

  • Continuously made it onto the Dean’s List and President’s List because of my high GPA.
  • Received a $13,000 scholarship for my academic achievements and audition performance.

References

References available upon request.

Timeline

Treasury Solutions Client Support Specialist

Truist Bank
05.2021 - Current

Mortgage Client Services Representative

Truist Bank
11.2019 - 05.2021

Bachelor of Arts - Accounting

Keiser University

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Michelle Hayworth