Christopher Hoffman
Oviedo,FL
Summary
Experienced Service Technician specializing in appliance repair and electrical systems. Enhanced territory revenue and managed business operations through exceptional customer service and efficient diagnostic and repair practices. Committed to safety compliance, demonstrated through certifications in CPR, confined space training, and fall prevention, while maintaining high standards in service protocols and customer communication.
Overview
26
26
years of professional experience
Work History
Equipment Technician Team Leader
Universal Orlando Resorts
Orlando, Florida
11.2024 - Current
- Performed preventive maintenance on motors, belts, pumps, and controls to ensure optimal equipment functionality across both hot and cold sides.
- Achieved CPR certification to enhance safety preparedness in emergency situations.
- Completed confined space training to ensure compliance with safety regulations and promote team safety.
- Successfully completed fall prevention training
- Completed fire extinguisher training
- Fork Lift/ High Lift Certified
Service Tech
Guinco Appliance Repair
Phoenix, Arizona
06.2023 - 05.2024
- Achieved and maintained high first call completions and low recalls.
- Achieved and maintained high first call completions and low recalls.
- Facilitated clear communication among customers, tech support, dispatch, routing, and management to streamline service operations.
- Processed payments and recorded repair details, customer data, and technical information efficiently using company-issued tablet.
Bosch, Thermador & Gaggenu Home Appliance Service Tech
Bosch, Thermador & Gaggenu Home Appliance Service Tech
Phoenix, AZ
06.2021 - 08.2022
- Conducted in-home repairs, modifications, and installations of high-end home appliances, achieving first-time resolution and ensuring compliance with manufacturer standards.
- Diagnosed product faults and performed necessary rectifications by managing an average of ten customer appointments daily within a designated service territory.
- Provided expert guidance on appliance operation and assisted colleagues with complex repairs, while maintaining inventory and tools according to company policies.
Owner/Operator
Hoffmans Appliance Repair
Orlando, FL
01.2019 - 05.2021
- Analyzed financial performance, implemented budgetary control measures, and adjusted strategies to enhance profitability.
- Fostered enduring client relationships through timely, courteous service, contributing to a loyal and stable customer base.
- Analyzed financial performance, implemented budgetary controls, and adjusted strategies to support profitability growth.
Samsung Authorized Service Technician
Lakes Electronics
Orlando, FL
08.2013 - 12.2018
- Performed diagnostics and repairs on Samsung equipment, using blueprints, manuals, and catalogs to enhance service accuracy and efficiency.
- Oversaw inventory management, ensuring compliance with company standards and accurately logging work orders and parts to maintain operational integrity.
- Managed and maintained inventory, ensuring adherence to company standards, while effectively logging detailed records of work orders and parts to uphold operational integrity.
Field Service Technician
Mr. Appliance
Vero Beach, FL
10.2008 - 08.2013
- Diagnosed and repaired gas appliances, ensuring compliance with manufacturer specifications and safety standards to enhance operational reliability.
- Managed field response vehicle inventory to ensure availability of repair and replacement parts, enabling timely and effective service delivery.
- Provided expert customer service by discussing service options, explaining costs, and effectively managing service routes to uphold punctual appointment schedules.
Electrician
Atlantic Certified Electric
Vero Beach, FL
03.2007 - 10.2008
- Executed installation and servicing of electrical components like transformers, service panels, and circuit breakers, achieving compliance with safety standards and optimizing operational performance.
- Installed and maintained electrical systems, including power distribution and motor controls, ensuring reliable operation through thorough continuity tests on circuits using industry-standard testing equipment.
- Installed wiring, outlets, and fixtures in residential properties for Atlantic Certified Electric, ensuring proper functionality and adherence to safety codes.
- Diagnosed electrical faults by using meters and testing tools on-site at Atlantic Certified Electric, identifying issues for timely resolution.
- Repaired electrical panels, breakers, and circuits during service calls for Atlantic Certified Electric, ensuring customer satisfaction and system reliability.
Electricians Mate
United States Navy
Norfolk Naval Station, VA
10.2000 - 12.2006
- Executed installation, maintenance, and troubleshooting of electrical equipment, ensuring compliance with safety and quality standards.
- Conducted repairs on critical electrical components, maintaining operational integrity and enhancing system reliability.
- Analyzed electrical schematics, diagrams, and blueprints to ensure accurate repairs and maintenance of complex electrical systems.
Education
Journeyman - Electricity, Electricity
Atlantic Vocational
Coconut CreekEPA License - H.V.A.C, H.V.A.C
Mainstream Engineering
Melbourne, FLSkills
- Electrical System Diagnostics
- Electrical diagnostics
- Electrical repair
- Motor controls
- HVAC System Maintenance
- Technical troubleshooting
- Preventive maintenance
- Appliance repair
- Diagnostic abilities
- Microsoft Office
- Problem-solving
- Attention to detail
- Analytical attention
- Mechanical aptitude
- Customer support
Timeline
Equipment Technician Team Leader
Universal Orlando Resorts
11.2024 - Current
Service Tech
Guinco Appliance Repair
06.2023 - 05.2024
Bosch, Thermador & Gaggenu Home Appliance Service Tech
Bosch, Thermador & Gaggenu Home Appliance Service Tech
06.2021 - 08.2022
Owner/Operator
Hoffmans Appliance Repair
01.2019 - 05.2021
Samsung Authorized Service Technician
Lakes Electronics
08.2013 - 12.2018
Field Service Technician
Mr. Appliance
10.2008 - 08.2013
Electrician
Atlantic Certified Electric
03.2007 - 10.2008
Electricians Mate
United States Navy
10.2000 - 12.2006
Journeyman - Electricity, Electricity
Atlantic Vocational
EPA License - H.V.A.C, H.V.A.C
Mainstream Engineering