Christopher HOGAN
Cleveland
Summary
Dynamic professional with proven expertise in musical arrangements and water damage restoration, demonstrated during tenures at Cleveland Cavaliers and Coit Cleaning and Restoration. Skilled in brush technique mastery and exceptional customer service, adept at driving projects to completion with meticulous quality assurance. Achievements include developing impactful entertainment programs and spearheading restoration projects, showcasing unparalleled self-motivation and problem-solving abilities.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Professional in hospitality and customer service, bringing valuable experience in valet operations. Proven ability to manage vehicle logistics smoothly and safely, while maintaining courteous and professional demeanor at all times. Known for strong teamwork and adaptability, consistently meeting and exceeding client expectations.
Overview
11
11
years of professional experience
Work History
DRUMMER
Cleveland Cavaliers
08.2022 - Current
- Proficiency in working collaboratively with other musicians in order to create cohesive musical pieces that blend together seamlessly
- Competent at setting up mics on drums for live sound reinforcement or studio recordings
- Adept at using multiple percussion instruments to create complex rhythms
- Learnt acting, dancing and other skills required for dramatic singing roles
- Sung cappella and with musical accompaniment
- Exhibited knowledge of different types of drum sets and their setup requirements
- In-depth understanding of signal processing tools such as equalizers, compressors, allowing manipulation of sounds for desired effects
- Demonstrated ability to perform complex polyrhythms accurately without sacrificing groove feel.
Valet
SP Plus Parking
02.2022 - Current
- Managed vehicle parking and retrieval, ensuring efficient traffic flow in high-volume environments.
- Trained new valet staff on operational procedures and customer service excellence.
- Implemented safety protocols to minimize risks during vehicle handling and parking activities.
- Provided exceptional customer service by greeting guests and assisting with luggage or inquiries.
- Coordinated with hotel management to optimize guest experience through timely vehicle access.
- Maintained cleanliness of valet area, enhancing overall appearance and functionality for clients.
- Developed streamlined processes for vehicle organization, improving efficiency during peak hours.
- Resolved guest concerns promptly, ensuring satisfaction and fostering repeat business opportunities.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
RESTORATION TECHNICIAN
Coit Cleaning and Restoration
06.2021 - Current
- Prepared samples for specific analyses, interpreting data and writing reports summarizing results
- Coordinated with conservators to develop work schedule based on exhibition calendars and loan requests from other institutions
- Entered information about museum collections into computer databases
- Recommended preservation procedures, such as control of temperature and humidity, to curatorial, and building staff
- Assisted with exhibit maintenance and with installation and disassembly
- Supervised curatorial, technical and student staff in handling, mounting, care and storage of art objects
- Coordinated communication between homeowners and business owners, subcontractors and insurance adjusters throughout the duration of the project
- Performed on-site field work, involving interviewing people, inspecting and identifying artifacts, note-taking, viewing sites, and collections and repainting exhibition spaces
- Planned and conducted research to develop and improve methods of restoring and preserving specimens
- Prepared reports on operation of conservation laboratories, documented condition of artifacts, treatment options and methods of preservation and repair used
- Estimated cost of restoration work
- Examined artwork to develop detailed written and photographic documentation.
Office Manager
216 Maintenance
11.2024 - 05.2025
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for executives, optimizing time management and resource allocation.
- Developed and implemented office procedures, improving overall operational efficiency.
- Supervised administrative staff, fostering professional growth and enhancing team performance.
- Oversaw inventory management, maintaining accurate records and timely supply replenishment.
- Facilitated communication between departments, streamlining processes and improving collaboration.
- Analyzed operational workflows, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
ENTERTAINMENT DIRECTOR
Carowinds
09.2023 - 10.2023
- Provided exceptional customer service experiences by addressing guest inquiries promptly and professionally
- Established policies and procedures governing the operation of the entertainment center; trained staff on safety regulations and emergency response protocol
- Wrote budgets to plan recreational activities and programs
- Utilized effective communication skills to build relationships with vendors and suppliers in order to secure discounts on services and products needed for events
- Stored and retrieved equipment, such as vehicles, radios and ride components
- Hired associates to fill staff vacancies
- Assisted in developing sponsorship packages which included customized benefits tailored specifically towards potential sponsors' needs
- Wrote and present strategies for recreational facility programming using customer and employee data.
ENTERTAINMENT DIRECTOR
Cedar Point
09.2023 - 10.2023
- Organized and led group activities for customers, such as exercise routines, athletic events and arts and crafts
- Managed social media accounts by creating content that resonates with audiences in order to increase brand awareness
- Developed and implemented innovative marketing strategies to increase customer engagement and revenue for the entertainment center.
ENTERTAINER
Carowinds
09.2021 - 12.2021
- Demonstrated excellent communication skills when interacting with guests and colleagues alike
ENTERTAINER
Cedar Point
06.2020 - 08.2021
- Composed original songs for use during performances which were well received by audiences
- Read from scripts or books to narrate action, inform or entertain audiences
- Spoke in front of large public audiences without trepidation.
MARINA OPERATOR
Disneyworld
06.2020 - 08.2021
- Implemented process improvements that resulted in increased efficiency and cost savings
- Performed quality assurance tests on products for conformance with specifications
- Answered client calls regarding product concerns, return policies and replacements.
CHIROPRACTIC ASSISTANT
Choice Chiropractic and Wellness
09.2017 - 10.2018
- Greeted and logged in patients arriving at office and clinic
- Performed administrative tasks including insurance verification, copay collection and preparing reports for the chiropractor.
RECRUITER SPECIALIST
Argosy University
04.2017 - 03.2018
- Coordinated with managers to schedule interviews and orientations for new hires.
- Provided guidance and advice to hiring teams throughout the entire recruiting cycle.
- Developed positive relationships with external recruiters and agencies to source potential hires.
- Managed applicant tracking system to track hiring status and employee turnover.
- Advised management on organizing, preparing, and implementing recruiting and retention programs.
- Utilized social media channels such as LinkedIn or Twitter to reach out to passive candidates.
- Conducted reference or background checks on job applicants.
FRONT DESK RECEPTIONIST
Hampton Inn
08.2014 - 06.2017
- Coordinated with housekeeping staff to ensure that rooms were ready for occupancy on time
- Arranged hospital admissions for patients
- Recorded patient and insurance payments, maintaining accurate financial records
- Handled confidential matters discreetly by maintaining strict confidentiality policies
- Coordinated with other departments to facilitate efficient operations throughout the organization
- Helped with the preparation of documents for meetings, conferences and other events as needed
- Monitored front desk traffic to support customer satisfaction
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
- Analyzed data to determine answers to questions from customers and members of public
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Provided a high level of customer service to all clients.
Education
Associate in Arts (A.A.) - Hospitality and Tourism
Pittsburgh Technical College
Pennsylvania06.2011
Skills
- Self-motivation and discipline
- Endurance and Stamina
- Brush Technique Mastery
- Musical Arrangements
- Water damage restoration
- Debris Removal
- Carpet cleaning
- Personal Protective Equipment
- Preventive Care
- Quality Assurance
- OSHA Compliance
- Project Estimation
- Upholstery Cleaning
- Odor Control
- Accurate Measurements
- Customer Service
- Problem-solving skills
- Telephone Etiquette
- Verbal and written communication
- Listening Skills
- Scheduling
- Time Management
- Oral and writing communication
- Clear communication
- Endurance and stamina
- Improvising
- Collaborative team player
- Musical arrangements
- Smooth transitions
- Broad rhythmic range
- Polyrhythmic understanding
- Confident improvisation
- Live performance confidence
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Task prioritization
Timeline
Office Manager
216 Maintenance
11.2024 - 05.2025
ENTERTAINMENT DIRECTOR
Carowinds
09.2023 - 10.2023
ENTERTAINMENT DIRECTOR
Cedar Point
09.2023 - 10.2023
DRUMMER
Cleveland Cavaliers
08.2022 - Current
Valet
SP Plus Parking
02.2022 - Current
ENTERTAINER
Carowinds
09.2021 - 12.2021
RESTORATION TECHNICIAN
Coit Cleaning and Restoration
06.2021 - Current
ENTERTAINER
Cedar Point
06.2020 - 08.2021
MARINA OPERATOR
Disneyworld
06.2020 - 08.2021
CHIROPRACTIC ASSISTANT
Choice Chiropractic and Wellness
09.2017 - 10.2018
RECRUITER SPECIALIST
Argosy University
04.2017 - 03.2018
FRONT DESK RECEPTIONIST
Hampton Inn
08.2014 - 06.2017
Associate in Arts (A.A.) - Hospitality and Tourism
Pittsburgh Technical College