Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
Generic

Christopher E. Holcomb

Georgetown ,TX

Summary

Experienced Implementation Consultant and Customer Success Manager with a strong background in software implementations and customer success/retention. Efficiently prioritizes and completes multiple tasks, even in complex scenarios. Ready to contribute extensive experience, supported by a solid educational foundation, to your organization's mission. Served in the Navy for 8 years, demonstrating discipline and dedication.

Overview

24
24
years of professional experience

Work History

Sr. Implementation Consultant

Aprima Medical Software Inc.
11.2011 - 08.2021
  • Designed, trained, and executed optimized processes for client adoption
  • Established solutions for identified workflow issues
  • Identified problems, addressed root causes, and suggested process enhancements
  • Delivered effective training across various platforms including classrooms, one on one training, and webinars
  • Guided stakeholders in tailoring workflow designs to align with specific practice demands
  • Develop training materials tailored to client specific requirements
  • Conducted follow-up and ongoing support to ensure customer success and adoption
  • Mentor and trained new co-workers to our Implementation team

Manager/EHR Trainer

US Medical Management LLC.
09.2010 - 10.2011
  • Orchestrated successful roll-out of EHR throughout Texas to home health care medicine
  • Directed and managed a group of 4 team members
  • Worked alongside executive staff to coordinate project timelines
  • Supported the development of educational resources
  • Delivered instructional sessions in classroom and individual settings to providers and clinical staff

MA Supervisor

Austin Thyroid & Endocrinology
04.2009 - 08.2010
  • Team lead for 4 medical assistants, ensuring efficient flow of approximately 100 patients daily
  • E-clinicalworks medical software end user trainer for new hires
  • Trained clinical staff on endocrinology practice workflows and positive patient outcomes

Hospital Corpsman

United States Navy
01.1998 - 01.2006
  • Team lead for 2 anesthesia technicians
  • Managed the anesthesia department's $115,000.00 annual supply budget
  • Developed vasectomy sets, decreasing procedural preparation time by 10 minutes
  • Performed minor surgeries and suturing
  • Hospital postal service operations
  • Work center supervisor for Medical Records Department
  • Directly supervised 3 staff members in all aspects of record maintenance for 2,500 military personnel
  • Sports medicine coordinator

Education

Bachelor's Degree - Heath Sciences/Healthcare Administration

Excelsior College
Albany, NY

Certification - EMT

U.S. Navy-Field Medical Service School

Skills

  • Project Management
  • Leadership
  • Customer Success
  • Training and Development

Accomplishments

  • U.S. Navy

Activities

  • Multiple Naval awards for performance and volunteering
  • Former member of Naval Ball Committee, Hospital Corpsman Ball Committee, and Christmas Ball Committee

Timeline

Sr. Implementation Consultant

Aprima Medical Software Inc.
11.2011 - 08.2021

Manager/EHR Trainer

US Medical Management LLC.
09.2010 - 10.2011

MA Supervisor

Austin Thyroid & Endocrinology
04.2009 - 08.2010

Hospital Corpsman

United States Navy
01.1998 - 01.2006

Bachelor's Degree - Heath Sciences/Healthcare Administration

Excelsior College

Certification - EMT

U.S. Navy-Field Medical Service School

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Christopher E. Holcomb