Christopher Hollins
Houston,TX
Summary
IT professional with a background in law enforcement, translating investigative skills and technical expertise into network security and system protection. Managed high-stakes incidents with precision, ensuring minimal operational disruption. Proficient in cybersecurity protocols, risk mitigation, and system troubleshooting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer – Enterprise Software
Infor
Houston, United States
09.2024 - 04.2025
- Handled Tier 2/3 support requests for enterprise clients, ensuring 98% SLA compliance for over 5,000 + users
- Worked closely with cross-functional teams using Jira to manage project tasks, track bugs, and support feature development
- Oversaw IBMi server operations by monitoring message queues, analyzing system performance, and verifying software integrity
- Identified and reported vulnerabilities through network and application scans, contributing to a 77% improvement in system security
- Managed data files and ensured incidents were resolved within 7 days, exceeding expectations
- Maintained identity and access management (IAM) integrations across platforms, including Active Directory, PowerShell, Single Sign-On
- Documented incident handlings and responses in accordance with standard operating procedures
Network Engineer – Information Technology
AVANCE
Houston, United States
04.2024 - 09.2024
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring
- Ensured data security through rigorous procedures and maintained an up-to-date disaster recovery plans
- Assisted in the successful migration of a new servers with zero disruption to business operation
- Demonstrated proficiency of ticketing system to manage and process support requests
- Determined hardware and network system issues using proactive troubleshooting techniques
- Installed, terminated, and tested fiber optic cabling for commercial and industrial applications
- Ensured reliable operation of multi-channel digital communication systems for enterprise environments
- Provided TCP/IP networking support, managing IP addressing, subnetting, and routing across LAN and WAN environments
Deputy Sheriff
Fayette County Sheriff Department
Lexington, United States
04.2012 - 03.2022
- Conducted information queries and verifications using the National Crime Information Center (NCIC) system to support investigations
- Enhanced public trust by providing professional and compassionate assistance during emergencies
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents
- Conducted thorough investigations that led to the successful prosecution of numerous offenders
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety
- Used Automated Fingerprint Identification systems to assist with identity verification and investigative procedures
- Provided individual support for at-risk youth at a high-security level facility (Fayette Regional Juvenile Detention Center); conducting security checks and detainee head count
Education
Bachelor of Applied Technology - Cybersecurity
Lone Star College
Houston, TX05-2026
Skills
- Network Design & Implementation (LAN/WAN)
- Firewall Configuration
- Compliance (NIST, CJIS, HIPAA, PCI-DSS)
- Protocol Suite & Subnetting (TCP/IP)
- VoIP installation
- Automated Fingerprints Identification
- Active Directory
- VPN
- JIRA
- SQL
- Python
- JAVA
- Network protocols
- IT infrastructure
- Network troubleshooting
- SQL database
Certification
- CompTIA Security+, 06/01/25
- CCNA, 06/01/25
Timeline
IT Support Engineer – Enterprise Software
Infor
09.2024 - 04.2025
Network Engineer – Information Technology
AVANCE
04.2024 - 09.2024
Deputy Sheriff
Fayette County Sheriff Department
04.2012 - 03.2022
Bachelor of Applied Technology - Cybersecurity
Lone Star College
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