Christopher Holloway
Summary
Seasoned leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Field Leader
Pure Pest
08.2021 - Current
- Use pest control tools safely and efficiently, following manufacturer and company directions.
- Perform manual operating and maintenance duties in compliance with company quality standards.
- Respond to customer inquiries regarding pest management, commercial and residential.
- Assess customer property to identify warning signs of potential pest problems.
- Provide guidance for best processes to identify infestation sources.
- Implement integrated pest management procedures and practices.
- Review timesheets for submissions.
- Provide ongoing SOP training, plus values and customer-service training.
- Collaborate with Customer Service Specialists to drive strong dollars per hour production.
- Conduct quarterly performance reviews with staff.
General Manager of Operations
Renew Transfer
01.2015 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth operations and promotion of career growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responsible for supervising receiving, warehousing, and shipping of product in a manner consistent with branch service
and cost objectives. - Oversaw scheduling for day-to-day operations of multiple employees implementing use of online scheduling system.
- Increased profit by streamlining operations.
- Directed investigations to verify and resolve customer or shipper complaints.
Education
Associate of Arts - Computer Science
Mineral Area College
Park Hills, MO05.2013
Skills
- Business Strategies
- Operational Efficiency
- Employee Performance Evaluations
- Client Relationships
- Improvement Plans
- Communications Strategies
Timeline
Field Leader
Pure Pest
08.2021 - Current
General Manager of Operations
Renew Transfer
01.2015 - 08.2021
Associate of Arts - Computer Science
Mineral Area College
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