Hi, I’m
Christopher Holloway
Plano,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
years of professional experience
Work History
New York Life Insurance Co
Leave Of Absence Manager II
08.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintain FMLA, ADA, PFL, and absence information in the system, including comprehensive activity notes.
- Meet all service & performance metrics and expectations, while adhering to all legal/compliance requirements.
- Promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, etc.).
- Maintains benefit and HRIS systems.
- Processes regulatory benefit documents such as FMLA, COBRA, etc.
- Frequent contact, and a working knowledge of the benefits, policies, and procedures.
- Research employee benefit and health and safety practices and recommend changes or modifications to existing policies.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to achieve staff readiness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Prepared and presented supplementary learning material to support structured lessons.
New York Life Insurance Co.
Leave of Absence Manager
01.2021 - 07.2021
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintain FMLA, ADA, PFL, and absence information in the system, including comprehensive activity notes.
- Meet all service & performance metrics and expectations, while adhering to all legal/compliance requirements.
- Enters intermittent time received into system and compares with certification information and Business Requirement Document for client and render determination.
- Promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, etc.).
- Stays abreast of ongoing trainings associated with role and business unit objectives.
- Maintains benefit and HRIS systems.
- Processes regulatory benefit documents such as FMLA, COBRA, etc.
- Frequent contact, and a working knowledge of the benefits, policies, and procedures.
- Research employee benefit and health and safety practices and recommend changes or modifications to existing policies.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Cigna
Leave Of Absence Manager
05.2019 - 12.2020
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintain FMLA, ADA, PFL, and absence information in the system, including comprehensive activity notes.
- Meet all service & performance metrics and expectations, while adhering to all legal/compliance requirements.
- Enters intermittent time received into system and compares with certification information and Business Requirement Document for client and render determination.
- Promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, etc.).
- Stays abreast of ongoing trainings associated with role and business unit objectives.
- Maintains benefit and HRIS systems.
- Processes regulatory benefit documents such as FMLA, COBRA, etc.
- Frequent contact, and a working knowledge of the benefits, policies, and procedures.
- Research employee benefit and health and safety practices and recommend changes or modifications to existing policies.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Cigna
Customer Service Advocate - ITT
02.2017 - 04.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Developed and updated databases to handle customer data.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained FMLA and absence information, including comprehensive activity notes.
- Entering intermittent time received into system while comparing certification information and Business Requirements Document to render determination.
- Promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, etc.).
Hilton Garden Inn
Customer Service Response Associate
06.2013 - 02.2017
Job overview
- Support the daily operations of the Hilton Garden Staff, responsibilities consist of daily inventory of supplies and materials for guests, facilitation of customer service to guests along with providing the basic janitorial services and maintaining the facility operations throughout the hotel for public use.
Harte Hanks
Customer Service Representative
06.2008 - 02.2017
Job overview
- Provide customer service support for inbound customer inquiries addressing customer concerns and resolving those issues with solutions
- Communicate daily with management assisting with the overall operation processes and policies to ensure greater efficiency and effectiveness within the workplace
- Establish cross-functional teaming activities with other departments in order to satisfy customer needs
- Maintaining multiple reviews in order to establish metrics of achievements and organizational goals.
Education
Stephen F. Austin State UniversityNacogdoches, United States
No Degree from International Business
DeKalb High SchoolDeKalb, TX
High School Diploma
05.2005
Skills
- Workforce Management
- Policy Implementation
- Contract Management
- Financial Management
- Verbal and written communication
- Employee training and development
- Complex Problem-Solving
- Performance Evaluations
- Time Management
References
- Piffany Cooper, Sr. Recruitment Specialist, Piffany.cooper@firstservicebank.com, 501-505-6206
- William Perry, Owner, Chief, Affiance Security & Investigation Services, LLC, chiefwperry@gmail.com, 903-949-0645
- Kristina Dodson Dupree, Licensed Clinical Social Worker, kdodsondupree@gmail.com, 903-244-8675
Timeline
Leave Of Absence Manager II
New York Life Insurance Co
08.2021 - Current
Leave of Absence Manager
New York Life Insurance Co.
01.2021 - 07.2021
Leave Of Absence Manager
Cigna
05.2019 - 12.2020
Customer Service Advocate - ITT
Cigna
02.2017 - 04.2019
Customer Service Response Associate
Hilton Garden Inn
06.2013 - 02.2017
Customer Service Representative
Harte Hanks
06.2008 - 02.2017
Stephen F. Austin State University
No Degree from International Business
DeKalb High School
High School Diploma
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