Christopher Hoover
Davenport,FL
Summary
Customer-focused manager accomplished in enhancing customer satisfaction and fostering team cohesion. Demonstrates a quality-oriented approach with proactive problem-solving abilities, exceptional organizational skills, and strong communication. Over ten years of experience managing high-volume sales in fast-paced environments while consistently maintaining high team morale. Passionate about the Food & Beverage industry, bringing enthusiasm and expertise to every role.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Marriott International, Inc.
Orlando, FL
08.2021 - Current
- Department head of Central Pantry and A La Carte.
- Managing dual outlets resulting in annual sales of $7.5 million.
- Increased ES engagement scores from 76% in 2021 to 87% in 2022.
- Achieved leadership excellence growth from 74% to 85%.
- Led initiatives to optimize food and beverage reservations using RealTime Reservations.
- Maintained optimal product parameters and introduced new product varieties to align with current trends.
- Directed the full spectrum of amenity services onsite.
- GXP champion for food & beverage department.
- Property-wide Micros and Mobile Dining champion.
Restaurant Manager
Marriott International, Inc.
Orlando, FL
06.2019 - 08.2021
- Restaurant Manager at Falls Pool Bar & Grill from June 2019 - August 2021.
- Directed all functions achieving yearly revenue of 8.4 million.
- Achieved yearly goal to increase quality of service from 60% to 62%. Achieved YTD score of 62.5%. Score from hire date to end of year was 68.6%.
- ES scores increased by 25% from a score of 63% in 2018 to 88% in 2021. Increased leadership excellence scores from 58% in 2018 to 86% in 2021, and quality of life scores from 60% in 2018 to 81% in 2021.
- Created detailed reports on monthly revenues and expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed market trends and customer preferences to update beverage offerings regularly.
Store Manager
ALDI USA
Orlando , Fl
11 2017 - 05.2019
- Managed day-to-day operations of the business with experience in sales volumes from 600k to 1.7 million in monthly sales.
- Maintained proper product levels of all non perishable and perishable items through daily ordering systems. Maintaining correct stock levels and investigating issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Panera Bread
Orlando, Florida
4 2016 - 11.2017
Education
High School Diploma -
Boone High School
2012
Skills
- Leading large teams of employees and managers
- Leadership development
- Effective communication
- Coordinating cross-departmental efforts to achieve objectives
- Customer satisfaction
- Exceptional team-building
- Quality assurance
- Time management
- Successful under high-pressure situations
- Experience in high-volume sales
- Financial statement expertise
- Cicerone Level 1
Timeline
Restaurant Manager
Marriott International, Inc.
08.2021 - Current
Restaurant Manager
Marriott International, Inc.
06.2019 - 08.2021
Store Manager
ALDI USA
11 2017 - 05.2019
General Manager
Panera Bread
4 2016 - 11.2017
High School Diploma -
Boone High School
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