Summary
Overview
Work History
Skills
Timeline
Generic

Rameika Wright

Frisco,TX

Summary

Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.

Experienced with front office management, delivering seamless guest experiences and optimizing operational workflows. Utilizes strategic planning and team coordination to enhance service quality. Track record of effective problem-solving and fostering positive guest relationships.

Efficient Front Office Manager with solid track record in managing front office operations and enhancing guest experiences. Successfully implemented process improvements to streamline check-in procedures and boost customer satisfaction. Demonstrated leadership and communication skills in coordinating team efforts and resolving guest concerns.

Overview

19
19
years of professional experience

Work History

Dual Assistant Front Office Manager & Night MOD

Residence Inn & AC Hotel
02.2023 - Current
  • Promoted from Starbucks manager to Dual Assistant Front Office Manager
  • Responsible for the front office for both properties, responsible for training front office agents on both brand standards
  • Completed leadership training/leadership conferences
  • Resolved customer complaints and escalations
  • Strategize for oversell
  • Complete financial reports for both properties
  • Responds to GSS surveys from customers that leaves reviews
  • Administer refunds, rewards points
  • Oversee staff and operations for both properties for night MOD
  • Set up the morning teams and prepare for the next day
  • Conduct rap sessions and write ups
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.

Starbucks Manager

Residence Inn & AC Hotel
08.2021 - 02.2023
  • Promoted from Night Auditor to Starbucks Manager August 9th, 2021
  • Responsible for the entire Starbucks store/department
  • In charge of my own monthly P&L/financials
  • In charge of all marketing tools
  • In charge of all the ordering
  • Responsible for Interviewing & hiring all barista's
  • Responsible for training all employees
  • Responsible for payroll
  • In charge of submitting & processing all Starbucks invoices
  • Responsible for making sure the daily records logs are up to date
  • Responsible for making sure my baristas are executing the clean, safe, & ready program
  • Responsible for making sure all my baristas understand the importance of giving our customers the best customer service experience to keep guest connection score high
  • Responsible for submitting action plans for each launch to Starbucks District Manager

Dual Night Auditor

Residence Inn & AC Hotel
11.2020 - 08.2021
  • Check guest in or out
  • Take reservations
  • Prepare night audit reports
  • Verify payment
  • Reconcile accounts
  • Finalize guest bills, prepare bills for early check-outs, and deliver bills to guests
  • Audit daily transactions, generate reports, and ensure accurate financial reporting
  • Provide customer service, resolve guest conflicts, and respond to requests and emergencies

Customer Service Specialist

Genpact/Goldman Sachs Bank
08.2020 - 08.2021
  • Passed series of test during training
  • Answers all inbound phone calls
  • Assisting customers with ACH and WIRE transfers
  • Assisting customer with opening and closing of bank accounts
  • Assisting customers with adding joint accounts and beneficiaries
  • Providing excellent customer service to every call
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Night Auditor

Candlewood Suites Plano North
12.2019 - 08.2020
  • Worked all shifts mainly 11pm-7am
  • Check guest in/out of rooms
  • Night laundry was done every night
  • Phone calls, paperwork/ filling was done efficiently
  • Provided excellent customer service to all customers
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Starbucks Manager

Kroger
06.2017 - 09.2018
  • Managing a team of 8 while, Training new hires, ordering products weekly, reporting to conference, weekly meeting, assembling a great staff, maintained the number 1 store for a year
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Account Manager

Crescent Bank & Trust
02.2014 - 10.2016
  • Collecting car payments, assisting customers on how to manage and keep credit in good standing, taking inbound call as well as making outbound calls, skip tracing, etc
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Front desk clerk

Crescent Bank & Trust
02.2014 - 05.2015
  • Welcome and register guests and offer them services and room rates
  • Handle guest check in and checkouts professionally and in a welcoming and specialized manner
  • Issue room key and forward instructions to Bell Person
  • Make changes and confirm reservations by means of the Lodging Management Systems
  • Keep records of room availability and guests' accounts
  • Post charges of food, room, liquor and telephone to system and manual ledger
  • Maintain the hotel's high standard of service and hospitality
  • Provide the maximum quality of service to the guests
  • Verify that all updated reports have been run
  • Date stamp, arrange, and track incoming mail
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Front desk Clerk

Norfolk Waterside Marriott
10.2012 - 02.2014
  • Welcome and register guests and offer them services and room rates
  • Handle guest check in and checkouts professionally and in a welcoming and specialized manner
  • Issue room key and forward instructions to Bell Person
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Preschool Teacher

First Steps Prep Academy
09.2010 - 01.2012
  • Instruct children up to 5 years of age in activities designed to promote social, physical, and intellectual growth needed for primary school
  • Responsible for providing lesson plans with a strict curriculum
  • Provides various experiences and activities including songs, games, storytelling, and learning through play
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.

Youth Ministry Coordinator

Solid Rock Baptist Church
01.2006 - 01.2012
  • Provide vision, leadership, management and coordination for the efforts in ministry to young people
  • This includes aged 3-25
  • Plan weekly, quarterly and annual projects/events for fund raising, trips and activities
  • Attend regular church meetings; participate in staff planning for youth events; communicate to youth workers about activities, programs and events; solicit staff input in planning; a resource on issues related to youth and youth ministry
  • Coordinate the recruitment, training, supporting, and evaluating of volunteers for Vacation Bible School and other youth ministry events
  • Develop a systematic and intentional plan for adolescent that utilizes a creative variety of formats, settings, and timeframes
  • Provide resources (print, video, events) to communicate biblical information
  • Provide appropriate training for the youth
  • Foster the involvement of youth to serve on various committees and become involved in church activities
  • Communicate orally and in writing to the following:
  • Pastor - immediate supervisor
  • Trustees - attend regular meetings and provide a youth ministry report; regular communications, adherence to church policies
  • Parents and Church Congregation - regular communication and seek input as appropriate
  • Coordinated mission trips both domestically and internationally, offering unique opportunities for service and personal growth among participants.
  • Managed budgets and allocated resources effectively, ensuring responsible stewardship of church funds.

Skills

  • Emergency response readiness
  • Scheduling
  • Reservation handling
  • Data inputting
  • Guest check-in and out procedures
  • Hospitality services

Timeline

Dual Assistant Front Office Manager & Night MOD

Residence Inn & AC Hotel
02.2023 - Current

Starbucks Manager

Residence Inn & AC Hotel
08.2021 - 02.2023

Dual Night Auditor

Residence Inn & AC Hotel
11.2020 - 08.2021

Customer Service Specialist

Genpact/Goldman Sachs Bank
08.2020 - 08.2021

Night Auditor

Candlewood Suites Plano North
12.2019 - 08.2020

Starbucks Manager

Kroger
06.2017 - 09.2018

Account Manager

Crescent Bank & Trust
02.2014 - 10.2016

Front desk clerk

Crescent Bank & Trust
02.2014 - 05.2015

Front desk Clerk

Norfolk Waterside Marriott
10.2012 - 02.2014

Preschool Teacher

First Steps Prep Academy
09.2010 - 01.2012

Youth Ministry Coordinator

Solid Rock Baptist Church
01.2006 - 01.2012

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Rameika Wright