Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Administrative Experience
Leadership Experience
Timeline
Generic

CHRISTOPHER HORNE

Stephenson,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Senior Analyst, Facilities Management

Raytheon Technologies
11.2021 - Current
  • Generated standard and custom reports to provide insights into business performance.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.

Project Manager & Safety Coordinator

Sustainable Solutions
04.2016 - 10.2021
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
  • Coordinated material procurement and required services for projects within budget requirements.

Group Sales Specialist

Columbus Blue Jackets
08.2011 - 02.2012
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.

Representative, Inside Sales

Washington Nationals
03.2011 - 08.2011
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.

Intern, JMU

Athletic Facilities
05.2010 - 08.2010

Intern, Verizon Center

Executive Suites Department
09.2009 - 12.2009

Manager

Calhoun’s Restaurant & Brewery
05.2004 - 05.2008
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Master of Project Management -

THE PENNSYLVANIA STATE UNIVERSITY
World Campus
05.2024

Bachelor of Science - Sport and Recreation Management: Facilities Management

JAMES MADISON UNIVERSITY
Harrisonburg
05.2010

Associate in Arts and Sciences - College Transfer

BLUE RIDGE COMMUNITY COLLEGE
Weyers Cave
12.2005

Associate of Applied Science - Culinary Arts Technology

PENNSYLVANIA COLLEGE OF TECHNOLOGY
Williamsport, PA
05.2003

Skills

  • Continuous Improvement
  • Customer Communication
  • Client management

Accomplishments

Received multiple RSTARS awards over the previous two years highlighting my customer relations skills and emphasizing my ability to collaborate cross functionally and exceed customer expectations.

Roles And Responsibilities

  • Utilize Industry Standard Technology to Communicate with both Subcontractors and Clients
  • Develop Production Schedules, Calculate Takeoffs and Secure Materials
  • Manage and Communicate with Subcontractors
  • Manage Client Expectations Concerning Timing and Quality of Work
  • Collect, Assemble and Disseminate Safety Education Materials
  • Secure and Distribute Appropriate PPE

Administrative Experience

  • Reviewed, revised, and upgraded outdated training procedures.
  • Assisted in creating a system for the review and evaluation of new employees.
  • Screened, interviewed, and educated potential employees on the requirements and responsibilities of positions for which they were applying.
  • Oversaw and inspected closing duties and responsibilities for both front of the house and heart of the house employees.
  • Estimated nightly customer counts and implemented strategies for proper maximization of customer satisfaction.
  • Tririga Maintenance through SQL Loader
  • Individual Employee Move follow up to account for successful transition to new location.
  • Assisted with organization and distribution of monthly suite ticket mailing.
  • Provided superiors with reconciled nightly transactions and reported any discrepancies.
  • Developed strategies for receiving and storing supplies, materials, and equipment.
  • Planned and maintained scheduling for full time and part time employees.
  • Developed seating charts and station placement for special events.

Leadership Experience

  • Earned rank of Eagle Scout through the Boy Scouts of America learning leadership, teamwork, and communication skills as well as determination, perseverance, and resilience.
  • Trained, motivated, and counseled new as well as experienced employees.
  • Preserved customer relations through communication and problem solving.
  • Supervised daily operations including staffing, delegation of daily responsibilities, and training procedures.
  • Cooperated and communicated with managers from other entities to determine the correct course of action for staffing, organization, and operational procedures.

Timeline

Senior Analyst, Facilities Management

Raytheon Technologies
11.2021 - Current

Project Manager & Safety Coordinator

Sustainable Solutions
04.2016 - 10.2021

Group Sales Specialist

Columbus Blue Jackets
08.2011 - 02.2012

Representative, Inside Sales

Washington Nationals
03.2011 - 08.2011

Intern, JMU

Athletic Facilities
05.2010 - 08.2010

Intern, Verizon Center

Executive Suites Department
09.2009 - 12.2009

Manager

Calhoun’s Restaurant & Brewery
05.2004 - 05.2008

Master of Project Management -

THE PENNSYLVANIA STATE UNIVERSITY

Bachelor of Science - Sport and Recreation Management: Facilities Management

JAMES MADISON UNIVERSITY

Associate in Arts and Sciences - College Transfer

BLUE RIDGE COMMUNITY COLLEGE

Associate of Applied Science - Culinary Arts Technology

PENNSYLVANIA COLLEGE OF TECHNOLOGY
CHRISTOPHER HORNE