CHRISTOPHER HOROSCHAK
Concord,NC
Summary
Highly motivated professional with a background in vehicle sales. Experienced in both leading a large sales team and leading management while working as a department head. My responsibilities have included hiring, training, and developing staff to reach various goals, as well as maintaining relationships with outside vendors, primarily financial institutions. I am a very leadership-oriented when it comes to management, and have achieved success year after year standing behind the values of leadership. Throughout nine years in the automotive industry, I have worked with thousands of customers, developing strong interpersonal skills and a vast knowledge of personal backgrounds, allowing me to initiate and maintain intelligent conversations with just about anyone I meet. Thank you for your consideration!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Manager
Hendrick Automotive Group
Concord, NC
06.2021 - Current
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Negotiated and reviewed contracts, rates and terms with clients.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Provided leadership to a team of professionals in multiple departments while promoting collaboration across the organization.
- Drove high performance by developing team members.
- Participated in executive level meetings regarding major business initiatives, providing input as needed.
Business Manager
Hendrick Automotive Group
Concord, NC
01.2020 - 05.2021
- Organized and maintained documents, files and records.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Used variety of software packages to support sales functions.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Determined customer needs and calculated payment options based on consultative sales process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Manager
Hendrick Automotive Group
Concord, NC
03.2019 - 12.2019
- Supervised and managed daily operations of a sales department consisting of 30 sales representatives.
- Resolved customer complaints regarding sales and service.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Supported sales team members to drive growth and development.
- Directed and coordinated sales activities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Tracked monthly sales to generate reports for business development planning.
- Coached, developed and motivated team to achieve revenue goals and exceed sales quotas.
Sales Representative
Hendrick Automotive Group
Concord, NC
04.2015 - 02.2019
- Contacted new and existing customers to outline benefits of products.
- Greeted customers to determine wants or needs.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Criminal Justice
High Point University
High Point, NC12-2014
Skills
- Organizational Development
- Corporate Communications
- Operations Management
- Cross-Functional Team Leadership
- Policy Implementation
- Business Development
- Customer Service
- Staff Training
- Employee Management
- Client Relationship Management
- Staff Management
- Employee Motivation
- CRM Software
- Recruiting and Hiring
- Sales and Marketing
- Negotiation
- Team Building and Leadership
- Financial Management
- Coaching and Mentoring
- Regulatory Compliance
Accomplishments
- President's Club - Awarded to the representative with the highest yearly sales
Certification
- Senior Certified Professional in Financial Services (SPFS)
- Certified Professional in Financial Services (CPFS)
Leadership Training
- Advanced Finance and Best Practices - Yearly training course led by JM&A Group for dealership management that focuses on developing leadership qualities.
Timeline
Senior Business Manager
Hendrick Automotive Group
06.2021 - Current
Business Manager
Hendrick Automotive Group
01.2020 - 05.2021
Sales Manager
Hendrick Automotive Group
03.2019 - 12.2019
Sales Representative
Hendrick Automotive Group
04.2015 - 02.2019
Bachelor of Arts - Criminal Justice
High Point University
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