Christopher Horton
Baltimore,MD
Summary
Extensive product knowledge coupled with creative ideas for product applications and a solid history of sales success. Proven ability to develop sales and customer service potential in new market areas. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. Professional Experience a solid background in sales and customer service product experience Additional supervisory and training experience
Overview
25
25
years of professional experience
1
1
Certification
3941
3941
years of post-secondary education
Work History
Sales Associate
VW & Associates
Baltimore, Maryland
12.2018 - Current
- Customer service, tech support, sales, collections, social media management.Key Skills for Agents: Active listening, empathy, problem-solving, time management, resilience, product knowledge, and multitasking.
- Responsible for using a CRM systems, dialer software (CloudTalk, Aircall, etc.), communication platforms. Making Outbound calls for mortgage refinance qualification, connecting leads to banking partners.
- Active listening, empathy, problem-solving, time management, resilience, product knowledge, and multitasking.
- Engaged customers by providing product information and support.
- Assisted in maintaining an organized and visually appealing sales floor.
Computer Analyst/Technical Support
Pole to Win/Rockstar
01.2015 - 12.2018
- Responsible for assisting customer’s with troubleshooting issues.
- Responsible for diagnostics testing for PC’s and gaming Consoles.
- Also for responsible for maintaining a Quality score of 95%. (Mandatory)
Sales Representitive
Verizon Wireless Cellular Sales
01.2012 - 04.2013
- Responsible for daily and monthly sales quotas.
- Responsible for assisting customers with billing and technical issuses.
- Also Responsible for managing customer’s accounts & cross selling other products such as fio’s and other Verizon products.
Financial Sales Consultant
PNC BANK
06.2010 - 01.2012
- I was responsible for dailey and monthly sales quota meaning that i had to get customers new customers and grow new households with the bank with different products and programs pnc has to offer.
- Responsible for customers day to day banking needs deposits, withdrawls etc.
- Responsible for providing the customer with different financial needs and products.
- Responsible for all currency's and managing amounts sent to different vendors. (cash master)
- Responsible for planning different sales strategies, and activities to grow new households.
Bank of America
01.2008 - 04.2010
- Worked in several Depts. Over the last 2.5yrs Customer Marketing, Proactive Acct Review, C/A and Canadian P.A.R with my lending authority and also worked in the taskforce dept.
- Responsible for assisting customer with there financial situations by getting the customer demographic information seeing what the problem is and if the cust. qualify then going forward with setting up and changing the customers current terms to a more affordable payment program.
- Responsible for assisting customers with there transferring of funds to checking or savings acct.
- Responsible for meeting for weekly and monthly sales quota.
- Responsible for assisting and customers with making and setting up different payment arrangments.
Loan Officer(Retention)/Sales Manager
Nova Star Mortgage
09.2006 - 12.2008
- Responsible for Monthly & Dailey quota?s.
- Responsible for contacting all accounts and leads in queue.
- Accountable for structuring and presenting better financial ways to borrowers.
- Responsible for processing and ordering vital documents
- For the for the loan program.
Loan Consultant/Loan Officer
Aames Home Loan
11.2005 - 08.2006
- Solicited potential borrower?s to help them meet with their financial needs to their benefit, thus teaching the borrower?s how to use their biggest investment to work for them showing the customer how to use the equity in the home to there advantage.
- Responsible for calling customer?s that is inquiring about financing options.
- Responsible for customizing and pricing up loan products to fit the customer?s benefit.
- Responsible for guiding and advising the borrower?s throughout the loan process to keep them educated with their loan.
Inbound & Outbound Telephone Sales
Terminix International
08.2002 - 05.2005
- Achieved 140% growth in assigned account responsibility: from $90,000 to $230,000 in 2003. Accounts were previously declining at 35% annually.
- Developed a complete marketing program where none previously existed. Program now serves as a guide for new hires and future departmental growth.
- Set up and established new territory by: Devising a technique for introducing the sales concept and the product to customers.
- Designing an introductory call script that is now standard for the department.
- Developing a strategy for attacking and penetrating a customer master list.
- Serving as product specialist and trainer for six new hires.
- Developing complete managerial outline for continued growth and success of the department.
- Finished in top three in both advanced and basic sales training classes.
MCI- World Comm
12.2001 - 07.2002
- Telemarketed Corporate and residential establishments in regarding local and long distance services also doing some recruitment with the Human Resource Department and doing some administrative assistance helping answering the phones and scheduling interview appointments.
- Devising a local and long distance plans more economical for the customer?s.
- Responsible for daily and monthly and quarterly quota?s.
- Responsible for daily scheduling and timely appointment?s for the recruiter?s.
- Responsible for guiding and advising my team member?s to hit daily goals.
MECU
10.2000 - 05.2001
- Approximately one year full-time while attending school.
- Responsible for processing mail.
- Accountable for processing checks.
- Responsible for delivering checks to the treasury Administration.
- Responsible for overall filing mail and checks.
Education
High School Diploma - Business Administration And Management
Frederick Douglass High
B.A. - Business Finance & Accounting
Morgan State University
Certification
Through Certifications International & Wright CO Technologies Fiber Optics & Telecommunication
Timeline
Sales Associate
VW & Associates
12.2018 - Current
Computer Analyst/Technical Support
Pole to Win/Rockstar
01.2015 - 12.2018
Sales Representitive
Verizon Wireless Cellular Sales
01.2012 - 04.2013
Financial Sales Consultant
PNC BANK
06.2010 - 01.2012
Bank of America
01.2008 - 04.2010
Loan Officer(Retention)/Sales Manager
Nova Star Mortgage
09.2006 - 12.2008
Loan Consultant/Loan Officer
Aames Home Loan
11.2005 - 08.2006
Inbound & Outbound Telephone Sales
Terminix International
08.2002 - 05.2005
MCI- World Comm
12.2001 - 07.2002
MECU
10.2000 - 05.2001
High School Diploma - Business Administration And Management
Frederick Douglass High
B.A. - Business Finance & Accounting
Morgan State University