Christopher Hosey
Matteson,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Experience Analyst
ActiveCampaign
07.2023 - Current
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Configured and deployed existing and future REST APIs, integrating with third-party APIs.
- Delivered user support to clients to train, educate and answer questions.
- Performed unit testing of web applications and troubleshot issues.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Product Specialist
Calendly
08.2022 - 07.2023
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Configured and deployed existing and future REST APIs, integrating with third-party APIs.
- Performed troubleshooting of technical issues within production environment.
Client Care Specialist
Backstop Solutions
02.2022 - 08.2022
- Interacted with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application or documentation improvement.
- Conducted case management activities and services with multidisciplinary team.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Project Specialist
Uber
09.2015 - 02.2022
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Assisted with complaint gap analyses and risk assessments.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Computer Science - Computer And Information Sciences
Arizona State University
Tempe, AZ06.2026
Skills
- Analytical Thinking
- Ecommerce Integration
- Analytical Thinking and Problem Solving
- Teamwork and Collaboration
- API Design and Development
- Detail Oriented
- Stakeholder Relations
- Customer Relationship Management
- Quality Assurance
- Phone and Email Etiquette
- Conflict Resolution
Accomplishments
- Documented and resolved Issue which led to Results.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Experience Analyst
ActiveCampaign
07.2023 - Current
Product Specialist
Calendly
08.2022 - 07.2023
Client Care Specialist
Backstop Solutions
02.2022 - 08.2022
Project Specialist
Uber
09.2015 - 02.2022
Bachelor Of Computer Science - Computer And Information Sciences
Arizona State University