Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHRISTOPHER HOURICAN

Oviedo,FL

Summary

Results-driven Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Dedicated to ongoing professional development in a rapidly evolving professional landscape. Eager to contribute my skills , creativity, and enthusiasm to a dynamic team dedicated to improving everyday.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Care Agent & Travel Coordinator

DynaFire
04.2022 - Current
  • Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 18%.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Built strong relationships with key clients, leading to repeat business and referrals for new projects.
  • Improved customer satisfaction with prompt and efficient service for fire alarm repair and maintenance requests.

Storage Manager

SBH
01.2021 - 03.2022
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.


Server

Keke's Breakfast Café
05.2018 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.


Invoicing analyst intern

Burdette Beckman Inc.
05.2017 - 08.2017
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Verified accuracy of billing data and corrected discrepancies.

Education

Bachelor of Business Administration-Management -

University of Central Florida
Orlando, Florida
08.2020

Skills

  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
  • Able to interpret large amounts of data and use it efficiently
  • Highly organized with the ability to work independently with minimum supervision
  • Communicate effectively to gather customer and team needs
  • Creativity and the ability to think outside of the box to solve intricate problems
  • Ability to adapt to new technologies and industry standards

Certification

FASA/BASA I

Timeline

Client Care Agent & Travel Coordinator

DynaFire
04.2022 - Current

Storage Manager

SBH
01.2021 - 03.2022

Server

Keke's Breakfast Café
05.2018 - 01.2019

Invoicing analyst intern

Burdette Beckman Inc.
05.2017 - 08.2017

Bachelor of Business Administration-Management -

University of Central Florida

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CHRISTOPHER HOURICAN