Christopher Houseknecht
Buffalo,NY
Summary
Dynamic and results-oriented professional with a proven track record at Auto Knechtion LLC, adept in customer service and schedule coordination. Excelled in reducing wait times and enhancing customer satisfaction through effective communication and strong organizational skills. Skilled in utilizing industry-specific software, demonstrating a blend of technical and interpersonal abilities to drive business growth and foster client loyalty.
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
9
9
years of professional experience
Work History
Service Writer
Auto Knechtion LLC
09.2015 - 11.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Ice Maker
Peninsula Ice House
07.2015 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Orchard Park High School
Buffalo, NY06-2015
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Cost estimates
- Strong organization
- Automotive industry experience
- Communicating with clients
- Appointment scheduling
- Warranty processing
- Multitasking
Timeline
Service Writer
Auto Knechtion LLC
09.2015 - 11.2024
Ice Maker
Peninsula Ice House
07.2015 - 08.2015
High School Diploma -
Orchard Park High School
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