CHRISTOPHER HOWARD
Summary
Focused Sales Manager committed to success and motivating others and offering extensive knowledge developing new territories and promoting product solutions. Highly effective player and mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
28
28
years of professional experience
Work History
Senior Customer Relations Manager
Village Medical
11.2022 - 04.2024
- Developed relationships with Executive Directors and Activities Directors to create brand-focused events for the sales team of seven sales professionals.
- Increased saturation of Phoenix and Scottsdale markets to 90+% - creating an average of 55 events per month.
- Led strategic relationships with brokers and agents.
- Managed team of sales individuals responsible for creating new patient visits to the primary care physicians.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Developed training materials to enhance the skills of new Customer Relations Specialists.
National Sales Advisor
Four Quadrants Advisory
11.2021 - 09.2022
- Business Development for CFO and business consultant related services to individual dental practice owners.
- Utilized CRM tools to efficiently manage client information, streamlining communication efforts across the organization.
- Developed comprehensive account plans for top-tier clients, identifying areas of opportunity for increased revenue generation.
- Surpassed quarterly quotas consistently by employing data-driven decision making and effective time management techniques.
- Coordinated successful sales presentations, showcasing product offerings to potential clients.
- Implemented effective sales pipeline management processes, tracking progress toward targets and adjusting tactics as needed.
Internet Marketing Account Manager
SMC National
06.2021 - 09.2022
- Managed a diverse portfolio of marketing website accounts for dental practice owners, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Connected teams to individualized training to increase new patient attraction and acceptance
Campus Education Advisor
Nation's Top Education Facility For General Practice Dentists
11.2016 - 11.2020
- Leading sales performance ~$5 million in annual revenue and contribution of ~1 million in supporting consulting services revenue
- Created team goal setting systems for financial department metrics
- Coordinated with Business Consultant teams on best practices and marketing systems
- Hosted 300+ dental auditorium attendees during local seminars as well as travel to offsite locations to promote the Spear brand.
- Effectively transitioned to remote work at home environment selling additional product lines
Senior Campus Education Advisor
Spear Education
11.2016 - 11.2020
- Leading sales performance ~$5 million in annual revenue and contribution of ~1 million in supporting consulting services revenue
- Created team goal setting systems for financial department metrics
- Coordinated with Business Consultant teams on best practices and marketing systems
- Hosted 300+ dental auditorium attendees during local seminars as well as travel to offsite locations to promote the Spear brand.
- Effectively transitioned to remote work at home environment selling additional product lines
Senior Management Consultant
Whitehall Management
06.2006 - 09.2016
- Direct management of individual practice owning dentists.
- Creation and analysis of KPI's, incentive plans, Balance Sheet, P/L and sales presentation training.
- Relationship building with doctors - ability to generate referral business and maintain long term connections with many dental offices nationwide with varying challenges.
- Presented insightful and efficient findings to executive-level stakeholders during both formal team meetings and informal weekly updates – ultimately influencing critical decisions impacting owners' future trajectories and profitability.
- Training staff on treatment presentations - consistently increasing acceptance by patients and growing profitability of dental practices.
- Greater than 60% annual growth in areas of collections, productions and new patients to dental practices ranging in average production of $1 to 5 million dollars annually.
- Implemented data-driven performance improvement measures, achieving significant cost savings for clients.
- Facilitated workshops on various topics such as leadership development, process improvement, and change management to boost employee morale and engagement levels across organizations.
Senior Management Consultant
Whitehall Management
06.2006 - 09.2016
- 15+ years experience in business development, consultation, training and implementation of dental business systems and financial products and software
- Sandler trained sales professional
- Strong understanding of sales cycle and relationship building
- Sales success experience at remote, office and exposition environments.
Executive Recruiter
MGA, IT
10.2004 - 06.2006
- Consistent top performer filling strategic and challenging positions for Information Technology clients in Phoenix and surrounding areas
- Completed several long term strategic hiring programs, including staffing a large B2B business with key staff to complete a programming change to the entire organization
- Reviewed resumes and applications to screen candidates to fill job positions.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Utilized advanced research techniques and tools to identify passive candidates who met specific client requirements.
- Wrote executive job descriptions and lists of qualifications for client companies.
Sales and Operation Manager
Bally Total Fitness
03.2002 - 10.2004
- Managed all business aspects of club including daily accounting, budgets, scheduling and department managers
- Several Sales related awards including Top Sales Manager Award.
Investment Representative / Business Development
Reuters America, Inc
02.1998 - 08.2000
- Exceeded quarterly requirements and led branch office for customer assets in first quarter ($5.3 million)
- Led the Branch Outreach Program - an initiative to create effective, consistent and efficient communication in our region
- Senior member of AdvisorSource program placing high net worth client with professional investment advisors
- Worked with colleagues and Sales Manager to create Marketing Support Group for several large call centers
- Awarded for top performance (top 3 of 500+) in the areas of business development, customer service and performance.
Investment Specialist/Business Development
Charles Schwab & Co., Inc.
10.1996 - 02.1998
Education
Bachelor of Science, Psychology -
Indiana University, Bloomington
01.1995
Skills
- Relationship and business development
- Brand Awareness
- Client acquisition
- Relationship Management
- Staff Management
- Goals and performance
- Sales team training
- Verbal and written communication
- Strategic Planning
Profile
CHRISTOPHER HOWARD, 17440 N. Tatum Blvd #233, Phoenix, AZ, 85032, graydad123@gmail.com, 480-673-8418 (cell)
References
Professional and personal references proudly available upon request.
Timeline
Senior Customer Relations Manager
Village Medical
11.2022 - 04.2024
National Sales Advisor
Four Quadrants Advisory
11.2021 - 09.2022
Internet Marketing Account Manager
SMC National
06.2021 - 09.2022
Campus Education Advisor
Nation's Top Education Facility For General Practice Dentists
11.2016 - 11.2020
Senior Campus Education Advisor
Spear Education
11.2016 - 11.2020
Senior Management Consultant
Whitehall Management
06.2006 - 09.2016
Senior Management Consultant
Whitehall Management
06.2006 - 09.2016
Executive Recruiter
MGA, IT
10.2004 - 06.2006
Sales and Operation Manager
Bally Total Fitness
03.2002 - 10.2004
Investment Representative / Business Development
Reuters America, Inc
02.1998 - 08.2000
Investment Specialist/Business Development
Charles Schwab & Co., Inc.
10.1996 - 02.1998
Bachelor of Science, Psychology -
Indiana University, Bloomington
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