Christopher Howard

· As a Field Service Engineer with Optos I install, repair, and perform preventive maintenance on Ultra Widefield Imaging devices. These machines produce images of the eye in several different modalities such RG, OCT, and AUTOFLORESENCE. Giving doctors the ability to see and treat disease before it's too late. I replace components such as lasers, electronic modules, optics, and a variety of other vital component for these devices. After parts replacements or during PM's I'm required to perform numerous calibrations to ensure the machine will perform. I upgrade or install software to the device or the server while onsite. The machine requires a fair amount networking as well.

· My territory includes Michigan, Northern Indiana and Northern Ohio. Daily I travel to and from customer locations with distances of 3o min to 5 hours from my home office. I work with many different customers such as optometrists or ophthalmologists. I am required to schedule visits and perform repairs in a timely manner.

· My duties also include administrative duties such as expense reports which are done semiweekly to monthly. If need be, I book and reserve all travel reservations such as hotel, airfare, and rental car. I'm also required to keep up on maintenance of the company vehicle. I schedule all repairs or maintenance on the vehicle as required.

• Enhanced equipment performance by conducting thorough preventive maintenance on biomedical devices.
• Performed preventive maintenance for medical equipment.
• Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
• As a Biomedical Technician I was responsible for testing, evaluating and performing routine repairs on medical equipment. Accurately document service actions in a digital work order. Documenting essential details of service actions and observations of pump conditions and operations.
• I primarily service infusion pumps (Alaris, CADD legacy, Solis. And more). I traveled from site-to-site across the country about 90 percent of the time.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment at customer accounts
• Reviewed technical documentation to complete equipment maintenance and repair.
• Administrative duties such as service reports, planning and scheduling all travel necessities such as flight, rental, and hotels. I spend about 2 out of 4 weeks on the road most months.

• My position with hillman group involves constant travel from various accounts servicing machines. My territory exceeds over a hundred stores on a 28-day or 56-day call cycle. I stock, clean, and service machines with necessary part replacements or upgrades. I also make cash deposits to the bank and prepare necessary paperwork providing sales data.

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted sales team with completing customer transactions and managing issues.
• Developed strong client relationships for repeat business and increased referrals.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.