Christopher Howard
Cotopaxi,CO
Summary
Dynamic guide with a proven track record at Royal Gorge Dinosaur XP, ensuring guest safety and satisfaction through exceptional communication and emergency response skills. Cultivated engaging experiences for diverse groups, addressing concerns promptly and creatively. Committed to maintaining high safety standards, resulting in zero incidents during tours.
Overview
1
1
year of professional experience
Work History
Guide
Royal Gorge Dinosaur XP
06.2024 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided groups of up to 20 people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Education
Seton Homeschool
Cotopaxi06-2019
Skills
- Route navigation
- Social perceptiveness
- Guest relations
- Emergency response
- Safety procedures
- Engaging personality
- Cultural sensitivity
- Environmental awareness
- Group management
- Group oversight
- Cleaning
- Customer engagement
- Exceptional communication
- Answering client questions
Timeline
Guide
Royal Gorge Dinosaur XP
06.2024 - Current
Seton Homeschool
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