Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Christopher Howe

Brooklyn,NY

Summary

Digital project manager and front desk agent with a diverse background in podcasting, entertainment, and luxury hospitality. Focusing on strategic branding and social engagement to drive increased client metrics. Strong background in account management and client satisfaction. Heavily experienced in collaborating with cross-functional teams and delivering exceptional customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Social Media Manager

The Sydney Hollis Podcast
03.2022 - Current
  • Increased podcast listenership by 10% within two months through launching an Instagram page and website
  • Develop and manage content calendar to establish timely and relevant posts
  • Implement SEO strategies and improved engagement by 30% after 6 months
  • Actively respond to and answer listener messages which has increased 1-on-1 engagement with target audience
  • Direct the implementation of marketing campaigns and keep track of all KPI's

Front Desk Agent

The Crosby Street Hotel
02.2022 - Current
  • Maintain and ensure accuracy of hotel records, service requests, and room reservations
  • Deescalate difficult situations in a professional manner, balancing client satisfaction and operation policies
  • Streamline communications within the business and allow employees to prioritize daily tasks
  • Coordinate activities and services for guests, negotiating for the appropriate time slots and accomodations per guest preferences
  • Verify and process guest billing and room charges

Front Desk Agent

The Greenwich Hotel
12.2018 - 01.2022
  • Analyzed guest satisfaction and proactively resolved concerns to lower customer compliments by 50%
  • Collaborated with other departments for seamless guest accomodations
  • Collaborated with front office manager to develop an employee handbook to increase operational efficiency, assisted in presenting information to colleagues

Assistant Branch Manager

Enterprise Rent-A-Car
Fitchburg , MA
06.2017 - 10.2018
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Utilized multiple calenders to schedule the repair and maintenance of vehicles at local body shops
  • Coordinated logistics of car transfers, reconciling mandatory number of cars, acted as a point of contact
    between branches
  • Corresponded with insurance companies to process claims, audited insurance reports monthly

Education

Bachelor of Arts - Business Management/Marketing

Fitchburg State University
Fitchburg, MA
05.2016

Skills

    Client Relations

    Project Coordination

    Conflict Resolution

    Customer Relations

    Communications

    Screenwriting

Certification

Coursera: Digital Marketing & E-commerce Certificate (2023)

LinkedIn Learning: Project Management Foundations Course (2022)

Software

  • Microsoft Office
  • Google Suite
  • Adobe Premiere
  • Canva
  • HTML, CSS, Java

Timeline

Social Media Manager

The Sydney Hollis Podcast
03.2022 - Current

Front Desk Agent

The Crosby Street Hotel
02.2022 - Current

Front Desk Agent

The Greenwich Hotel
12.2018 - 01.2022

Assistant Branch Manager

Enterprise Rent-A-Car
06.2017 - 10.2018

Bachelor of Arts - Business Management/Marketing

Fitchburg State University

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Christopher Howe