Christopher Howell

-Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities
-Create a scheduling plan in partnership with your Operations -Manager based off monthly and weekly trash workload
-Comply with, promote, and train Service Valets on collection policies and procedures
-Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
-Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
-Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
-Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
-Provide on-call support to Service Valets and assigned communities
-Report safety incidents in a thorough and timely manner
-Regularly complete community checks to ensure quality standards are maintained
-Address associate development needs and facilitate appropriate coaching or training opportunities
-Attend team meetings virtually, in person, or off-site when needed

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
• Meet or exceed all established standards for accuracy and productivity.
• Direct daily transload activities to support account objectives for level of service, cost management, customer expectations, and volume requirements.
• Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
• Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
• Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.
• Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
• Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.
• Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
• Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.

• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
• Delegated daily tasks to team members to optimize group productivity.
• Assists the Customer Service Representative (CSR) with difficult cases
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Presented performance and productivity reports to supervisors.
• Built strong operational teams to meet process and production demands.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Conducted safety inspections to ensure compliance with local, state, and federal regulations concerning hazardous materials.
• Managed inventory levels for supplies used in cleanup operations following a hazmat incident.
• Delivered items to residential addresses within specified time frames.
• Drove company vehicle to transport goods between locations safely and efficiently.

• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts
• Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service
• Ensure customer loyalty, retention and provide outstanding customer service
• Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns
• Planned and organized routes within territory to maximize efficiency and time.
• Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
• Utilized effective problem solving skills when resolving customer issues.
• Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.

• 3.7 GPA

• SkillsUSA
• ASE Grad

• Completed professional development in HTML, CSS, & JavaScript