Experienced Claims Adjuster specializing in automobile and casualty insurance. Proven ability to process complex claims, conduct thorough investigations, and negotiate fair settlements. Skilled in building positive client relationships and providing empathetic support during stressful situations. Recognized for improving claims processes, resulting in increased efficiency and client satisfaction.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
GEICO
Macon, Georgia
01.2018 - Current
Established reserve amounts based on evaluation of potential exposures associated with each claim.
Served as a liaison between clients, adjusters, attorneys, medical providers, witnesses and others involved in the claims process.
Developed strategies for settling disputes quickly while protecting the interests of both the insurer and claimant.
Analyzed complex documents such as medical records, police reports, repair bills, and other related items.
Interpreted insurance policies to evaluate the scope of coverage provided by the policyholder.
Coordinated with internal departments such as Underwriting and Risk Management in order to ensure compliance with company standards and procedures.
Ensured that all relevant documentation was obtained from various sources when investigating a claim.
Reviewed auto policy provisions to ascertain coverage for insured losses.
Provided guidance and advice to customers regarding their rights under automobile insurance policies.
Conducted interviews with claimants to gather facts regarding their loss or injury.
Monitored third-party vendors providing services such as appraisals, investigations, or legal counsel related to a particular claim.
Maintained detailed records of claims activities including contact information for all parties involved in a claim.
Negotiated settlements with claimants and attorneys in order to resolve the claim efficiently and effectively.
Investigated and evaluated automobile and casualty claims to determine coverage, liability, value of claim, and compensability.
Input claim information and payments into company database.
Discussed current cases and issues in claim committee meetings.
Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Analyzed information gathered by investigations and reported findings and recommendations.
Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Educator
Bibb County Public Schools
Macon, Georgia
07.2002 - 12.2017
Developed and implemented lesson plans to meet the individual needs of students.
Provided appropriate feedback on work, behavior, and attitude towards learning.
Established expectations for student behavior while maintaining an atmosphere of mutual respect.
Collaborated with colleagues to share best practices in teaching methods.
Implemented strategies to ensure all students had access to technology for educational purposes.
Created lesson plans and activities to engage students in the learning process.
Facilitated discussions with students on current topics related to course material.
Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Assessed student progress and provided feedback on a regular basis.
Conducted individual or small group tutoring sessions as needed for struggling students.
Organized field trips to enhance learning experiences for students.
Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
Managed classroom materials and equipment such as textbooks, laptops, projectors.
Assessed student progress regularly through formal and informal assessments.
Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
Adapted instructional methods according to the changing needs of the school district.
Attended professional development workshops and seminars to stay abreast of new trends in education.
Organized activities and resources to promote student engagement in learning.
Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
Encouraged critical thinking skills among students through problem-solving activities.
Incorporated cooperative learning strategies into daily instruction whenever possible.
Maintained accurate records of student attendance, grades, test scores.
Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
Designed curriculum, lesson plans and instructional materials for classroom teaching.
Managed and organized class records and reports.
Identified weakness and strengths to create strategic student improvement plans.
Planned classroom activities to enable students to work independently, in small groups and in large groups.
Communicated with parents and guardians about student daily activities, behaviors and related issues.
Enforced rules for behavior and procedures for maintaining order among students.
Created strategies to meet needs of mentally and physically disabled students.
Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
Encouraged students to explore learning opportunities while persevering through challenging tasks.
Evaluated data and used measurements to plan, coordinate and advance student progress.
Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
Created and modified various teaching documents using Microsoft Office and PowerPoint.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Participated in workshops, trainings and conferences to improve educational skills.
Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Remained calm and patient in student interactions to support individual growth and development.
Tested students' comprehension of subject matter through quizzes, tests and projects.
Used videos, lectures and moderated discussions to engage students during class.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Led students through safety procedures for active shooter and fire drills.
Met with parents to discuss students' progress and review areas requiring improvement.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Built and strengthened positive relationships with students, parents and teaching staff.
Prepared and graded subject tests for students.
Received recognition for contributions to innovative concepts in classroom instruction.
United States Air Force Musician
USAF
Robins Air Force Base, Georgia
05.1980 - 06.1995
Played live shows with full bands and solo performances.
Composed and performed original music for a variety of audiences.
Performed studio session work including background vocals, guitar overdubs.
Conducted research into different genres of music to expand knowledge base.
Recorded, mixed and mastered albums in professional studios.
Created custom arrangements for songs to fit the venue or occasion.
Instructed students on various musical instruments, techniques and theory.
Organized rehearsals, concerts and events to promote upcoming projects.
Networked with industry professionals in order to secure new opportunities.
Assisted with marketing campaigns by creating content for social media platforms.
Developed promotional material such as posters, flyers and websites.
Arranged tours for bands by booking gigs, travel accommodations and more.
Collaborated with other musicians to create unique soundscapes.
Traveled extensively to perform at various venues around the country.
Assisted with songwriting sessions by providing creative input and feedback.
Collaborated with other musicians to plan rehearsals and performances.
Developed strong interpersonal skills to deal with different personalities.
Performed with orchestras, symphonies, choirs, and bands.
Chose music appropriate to specific performance requirements.
Performed in front of live audiences on television and as part of theater productions.
Expressed musical themes through tempo, phrasing, volume and dynamics.
Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
Played variety of music with broad stylistic range and improvisatorial flexibility.
Adapted to new songs, concepts and arrangements quickly and professionally.
Closely followed musical notation and conductor's instructions.
Held informal performances on street corners and for private groups.
Closely followed musical notation, in accordance with conductor's instructions.
Played instruments for variety of religious services.
Managed requests for specific musical pieces.
Participated and performed in front of live audiences on television and as part of theater productions.
Played at many festivals and concerts over national tour.
Expressed musical themes through tempo, phrasing and dynamics.
Memorized routines by following printed text or musical notations.
Transposed music to alternate keys to fit individual styles or purposes.
Transcribed musical compositions to adapt for particular ensembles.
Learned acting and dancing skills required for dramatic singing roles.
Promoted events and performances by participating in media interviews.
Researched genres and well-known performers to create inspiring, memorable performances.
Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
Memorized musical selections, routines and cues while singing acapella with accompaniments.
Expanded fan base and supported music by promoting talent on social media and capitalizing on latest online video trends.
Education
Master of Arts - Education
University of Phoenix
Tempe, AZ
01-2006
Bachelor of Arts - Music Performance
Georgia College And State University
Milledgeville, GA
06-1979
Skills
Dispute Resolution
Damage Assessment
Policy Interpretation
Technical knowledge
Claims Investigation
Client Interviewing
Affiliations
Amateur Radio Operator
Performing Musician
Handyman Hoobyist
Certification
Claims Adjuster licensed in GA and several other states - license renewed July 2024