Christopher Huff
Evanston,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
QA/QC Inspector
Spartan
Evanston, WY
07.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
Cable Technician
AT&T
Salt Lake City, UT
08.2011 - 07.2022
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Ensured that all installations met industry standards for safety and quality assurance.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Conducted regular inspections of existing cable infrastructure to identify potential areas of improvement.
- Replaced defective parts or components within a cable system when necessary.
- Adhered to established safety protocols while working on ladders or rooftops during installation processes.
- Assisted in developing plans for cabling networks based on customer requirements.
- Identified opportunities for cost savings through efficient use of materials during installation projects.
- Maintained inventory of supplies needed for future installations and repairs.
- Utilized knowledge of local building codes when performing work in order to meet safety regulations.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Installed cabling from transport and wiring closets to customer access outlet.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Cared for and maintained company assets to avoid breakage, misuse or theft.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Ran wires between components and to outside cable systems.
- Tested connections to verify power supplies and communication link functionality.
Cable Installation Technician
windjammer cable
Evanston, WY
03.2000 - 07.2011
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
- Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
- Checked signal strength levels on customer's television sets to ensure proper reception quality.
- Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
- Tested newly installed systems to ensure they were working properly and met service standards.
- Repaired existing cable TV systems as needed by replacing faulty components or rewiring connections.
- Provided training to customers on how to use their new cable TV equipment effectively.
- Updated customer records with information about newly installed systems or repairs made.
- Completed all required paperwork accurately and timely for each job completed.
- Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
- Monitored work area for safety hazards or violations of company policies regarding safety practices.
- Diagnosed problems with existing cable TV systems using specialized test equipment.
- Collaborated with colleagues on various projects such as installing a large number of cables in multi-dwelling units.
- Removed old wiring from buildings prior to installation of new cables for upgraded services.
- Followed detailed instructions provided by supervisor when completing assignments.
- Kept up-to-date on industry standards and best practices related to cable TV system installation.
- Adhered strictly to company policies regarding customer service protocols while interacting with clients.
- Conducted site surveys at customer locations prior to beginning any type of installation work.
- Ensured that all documentation associated with each job was filed correctly in accordance with company procedures.
- Repaired equipment to support continual service.
- Promoted additional services and products to increase sales.
- Installed outlets, drops, converters, modems and digital terminals.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Installed cabling from transport and wiring closets to customer access outlet.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Measured signal strength at utility poles.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, set up and repaired devices and system components.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Laid out cabling plans and ran through buildings to desired locations.
Education
High School Diploma -
Rocksprings High School
Rock Springs, WY05-1990
Skills
- Friendly, Positive Attitude
- Computer Skills
- Supervision and leadership
- Cultural Awareness
- Teamwork and Collaboration
- Attention to Detail
- Customer Relations
- Critical Thinking
- Time Management
- PPE use
- Analytical and Critical Thinking
- Organization
Affiliations
- Outdoor activities hunting and fishing.
Accomplishments
- Apex award for being the best technician in the district
Timeline
QA/QC Inspector
Spartan
07.2022 - 07.2023
Cable Technician
AT&T
08.2011 - 07.2022
Cable Installation Technician
windjammer cable
03.2000 - 07.2011
High School Diploma -
Rocksprings High School
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