Christopher Hughes
Greenville,SC
Summary
A highly accomplished, dedicated, and disciplined Claims Service Analyst seeking to contribute and grow my leadership skills within Allstate. Recognized as a self-directed team player and performer, consistently completing assignments proficiently and productively. Detail oriented, highly organized and motivated with more than 30 years in the automotive field.
Overview
32
32
years of professional experience
Work History
ASSESS REPAIRABILITY TEAM ADJUSTER
ALLSTATE INSURANCE
04.2022 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
TOW TRIAGE ADJUSTER
ALLSTATE INSURANCE
07.2021 - 03.2022
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Recommended for this role by CSL Brian Price and Mike Davoren.
- Able to triage over 1700 vehicles in a timely manner saving our insured rental days and enhancing the customer experience by significantly reducing cycle time.
AUTO FIELD ADJUSTER
ALLSTATE INSURANCE
05.2019 - 06.2021
- First to utilize hybrid role of handling claims both virtually and in the field.
- Showed leadership skills by assisting field adjusters with virtual assist training and mentoring new hires.
- Built strong relationships with local repair shops to foster collaboration in addressing complex auto damage issues or unique restoration needs.
- Always maintained a Better Than Expected performance rating while working in the field.
VIRTUAL CLAIMS SERVICE ANALYST
ALLSTATE INSURANCE
10.2017 - 04.2019
- Analyze photos from Quikfoto claims and used Virtual Assist program to negotiate supplements for complex claims in licensed states across the country.
- Maintained above 95% estimate writing accuracy while delivering exceptional customer service to policyholders.
- Assisted in the development of best practices for efficient claim processing, reducing overall operational costs. (RCPS Team Rep 2018).
OWNER AND OPERATOR
CHRIS' PAINT AND BODY SHOP
05.1992 - 09.2017
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Displayed strong leadership skills for over 25 years to a team of certified estimators, paint refinishers, and body and frame technicians.
- Allstate GHRN bodyshop since 1997 and consistently ranked top 10 in the state and tier 1 performer since ERL program was established.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
No Degree - MECHANICAL ENGINEERING
CLEMSON UNIVERSITY
CLEMSON SCHigh School Diploma -
York Comprehensive High School
York, SC05.1990
Skills
- Automotive Paint Refinishing and Bodywork 25 years
- Automotive Frame Repair and Replacement 25 years
- Automotive Estimate writing systems: Mitchell, CCC, ADP, and Audatex
- ASE Certified (B2, B3, B4, and B6)
- I-CAR Certified
- Team Leadership
Accomplishments
- Past President of Junior Chamber of Commerce, York, SC 1999.
- Past Senior Warden of Rock Hill 111 Masonic Lodge, Rock Hill, SC 2007.
- Allstate Culture Committee Team Representative for VTA 217, 2022, 2023.
- Allstate Golden Compass Award Winner for Carolina Auto MCO, 2020.
Timeline
ASSESS REPAIRABILITY TEAM ADJUSTER
ALLSTATE INSURANCE
04.2022 - Current
TOW TRIAGE ADJUSTER
ALLSTATE INSURANCE
07.2021 - 03.2022
AUTO FIELD ADJUSTER
ALLSTATE INSURANCE
05.2019 - 06.2021
VIRTUAL CLAIMS SERVICE ANALYST
ALLSTATE INSURANCE
10.2017 - 04.2019
OWNER AND OPERATOR
CHRIS' PAINT AND BODY SHOP
05.1992 - 09.2017
No Degree - MECHANICAL ENGINEERING
CLEMSON UNIVERSITY
High School Diploma -
York Comprehensive High School
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