Christopher Hughes
Charlotte,NC
Summary
Focused customer relations individual skilled in lead generation, customer relationship development and sales. Accomplished in providing support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Hardworking, observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity.
Overview
12
12
years of professional experience
Work History
Forklift Operator
EmployBridge
Charlotte, NC
04.2024 - Current
- Moved levers or controls of lifting devices to load, unload or stack material.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Communicated with team members to coordinate efficient and accurate movements.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
CSA
Lowes Home Improvment
Charlotte, NC
02.2023 - 03.2024
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service in a friendly and professional manner.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Greeted customers entering the store warmly.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Delivery Driver
Precision Walls Inc.
Charlotte, NC
07.2013 - 04.2021
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Shift Manager
Jimmy John's
Charlotte, NC
01.2016 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Trained back-up associates and led crew members in managing operations of storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reduced process by training and coaching employees on practices, procedures and performance strategies.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Coached employees on interactions with customers to drive exceptional service.
Education
Diploma -
Mallard Creek High School
Charlotte, NC06.2013
Business Administration And Management
University of North Carolina At Greensboro
Greensboro, NCSkills
- Data Entry
- Organization and Time Management
- Clerical Support
- Shipping and Receiving
- Warehouse safety
- Order Picking and Processing
- Inventory control and record keeping
- Food service background
- Warehouse logistics
- Attention to detail
- Palletizing
- Customer service
- Safe driver
- Materials handling
Timeline
Forklift Operator
EmployBridge
04.2024 - Current
CSA
Lowes Home Improvment
02.2023 - 03.2024
Shift Manager
Jimmy John's
01.2016 - 10.2019
Delivery Driver
Precision Walls Inc.
07.2013 - 04.2021
Diploma -
Mallard Creek High School
Business Administration And Management
University of North Carolina At Greensboro
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