Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER HUGLEY JR

Plantation,USA

Summary

Recent graduate with strong interpersonal skills and a focus on enhancing customer satisfaction through exceptional support. Proven ability to work independently and quickly adapt to new challenges. Experienced in multitasking and time management, consistently delivering positive customer experiences. Recognized for effective communication and receiving outstanding customer feedback.

Overview

6
6
years of professional experience

Work History

Utility Locating Tech

Usic
Sunrise, FL
08.2023 - Current
  • Pinpointed paths of cables, pipes, and underground conduits carrying utilities.
  • Organized and prioritized tasks to efficiently achieve service goals.
  • Addressed customer requests and inquiries to improve satisfaction.
  • Contributed innovative ideas to enhance team performance and outcomes.

Lead Customer Service Associate

Planet Fitness Gym
Plantation, FL
08.2021 - Current
  • Managed escalated needs by providing targeted resolutions for incoming calls.
  • Engaged clients in person and over the phone to resolve inquiries and complaints.
  • Conferred with senior management to address disciplinary and knowledge-related issues.
  • Strategically scheduled team members to ensure optimal staffing for anticipated customer volumes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Security Specialist / Front Desk Clerk

Delicate Rose Empowerment Inc
Fort Lauderdale, FL
09.2021 - 08.2024
  • Managed incoming calls and addressed escalated needs with targeted resolutions.
  • Conducted regular patrols to detect suspicious persons and activities, ensuring security.
  • Verified all doors, windows, and entry points remained locked when not in use.
  • Monitored external and internal security cameras, responding promptly to alerts.
  • Scheduled maintenance and testing of security cameras and devices for optimal functionality.
  • Collaborated with local authorities to create emergency response plans for various scenarios.
  • Developed protocols for handling emergency situations, including fires and active shooter incidents.
  • Ensured compliance with safety regulations through ongoing training and drills.

Retail Associate

Psycho Bunny Outlet
Sunrise, FL
09.2022 - 07.2023
  • Maintained clean, organized store through efficient stocking and shelf arrangement.
  • Resolved customer conflicts using strong problem-solving skills.
  • Designed merchandise displays to showcase new styles and boost sales.
  • Created promotional displays aligned with sales initiatives to enhance visibility.
  • Processed retail transactions accurately, managing payment card handling and cash returns.
  • Managed exchanges, returns, and refunds following company policies.
  • Promoted safety and operational efficiency by adhering to company procedures.
  • Engaged customers using open-ended questions to assess needs and recommend products.

Customer Service Associate / Stock Associate

Primark Stores
Sunrise, FL
02.2019 - 03.2021
  • Implemented customer service initiatives, reducing wait times significantly.
  • Achieved high satisfaction ratings through proactive resolution of customer issues in one call.
  • Streamlined operations by managing customer requests, store inventory, transactions, and pricing needs.
  • Organized merchandise by labeling items and arranging them by size and color.
  • Monitored deliveries by verifying merchandise against invoices and reporting discrepancies.
  • Facilitated effective communication among team members to enhance collaboration.
  • Provided information about products and services available to customers.

Education

High School Diploma -

Plantation High School
Plantation, FL
06.2018

Skills

  • Call management and appointment booking
  • Administrative support and clerical tasks
  • Customer correspondence and relationship building
  • Professional demeanor under pressure
  • Issue resolution and customer satisfaction
  • Team collaboration and leadership
  • Detail-oriented inventory management
  • Cash handling and retail metrics
  • Creative problem-solving strategies
  • Cleaning and sanitizing practices
  • Goal-driven performance

Timeline

Utility Locating Tech

Usic
08.2023 - Current

Retail Associate

Psycho Bunny Outlet
09.2022 - 07.2023

Security Specialist / Front Desk Clerk

Delicate Rose Empowerment Inc
09.2021 - 08.2024

Lead Customer Service Associate

Planet Fitness Gym
08.2021 - Current

Customer Service Associate / Stock Associate

Primark Stores
02.2019 - 03.2021

High School Diploma -

Plantation High School

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