Christopher Hunter Sommers
Peyton,CO
Summary
Experienced and detail-oriented healthcare administrator with over 10 years of customer service experience, including 7 years in medical administration. Proficient in EPIC, medical billing, and managing medical records. Adept at multi-tasking, patient communication, and supporting provider coordination. Seeking to grow administrative and healthcare skills within a dynamic, world-class organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Perioperative Support Specialist
CommonSpirit Health- St.Francis Medical Center
Colorado Springs , CO
01.2022 - Current
- - Answer call lights and assist in operating room turnover and readiness
- - Clean and set up operating rooms; prepare surgical instruments and supplies
- - Escort patient families from operating rooms to waiting areas
- - Restrain aggressive patients and assist in patient transfers to/from operating room tables
- - Dock and clean IntelliCarts; run labs and deliver specimens to lab
- - Retrieve and deliver blood for surgeries
- - Maintain and stock cleaning carts and substerile areas
- - Order cleaning supplies and stock food and utensils in the staff lounge
- Offered assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
HIM Scanning Specialist
University of Colorado Hospital - Memorial Central Campuses
Colorado Springs , CO
07.2018 - 01.2022
- - Perform accurate data entry and manage patient medical records
- - Process medical record requests for patients and providers
- - Manage electronic medical referral lines for provider-to-provider communication
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
Patient Access Representative
University of Colorado Hospital - Anschutz Memor
Aurora/ Colorado Springs , CO
07.2015 - 07.2018
- - Coordinated patient care across various clinics and departments
- - Handled high-volume, multi-line phone systems and scheduled appointments
- - Verified insurance and obtained referrals for specialty care
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Taught patients and families to use at-home medical equipment.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Retail Associate (Seasonal)
Bed Bath & Beyond
Northglenn, CO
10.2012 - 12.2012
- - Provided front-end customer service as cashier and sales associate
- - Stocked inventory and assisted with online order fulfillment
- - Maintained clean and organized retail environment
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - History, Minor in Anthropology
East Carolina University
Greenville, NC01.2009
High School Diploma - undefined
Lake Forest High School
Lake Forest, IL01.2005
Skills
- - EPIC Systems Medical Billing & Records Management
- - Microsoft Office Suite (Excel, Word, Outlook)
- - Operating Room Support & Logistics
- - Patient Scheduling & Insurance Verification
- - Customer Service Data Entry Team Collaboration
Certification
Basic Life Support (BLS) Certification – American Heart Association
Timeline
Perioperative Support Specialist
CommonSpirit Health- St.Francis Medical Center
01.2022 - Current
HIM Scanning Specialist
University of Colorado Hospital - Memorial Central Campuses
07.2018 - 01.2022
Patient Access Representative
University of Colorado Hospital - Anschutz Memor
07.2015 - 07.2018
Retail Associate (Seasonal)
Bed Bath & Beyond
10.2012 - 12.2012
Bachelor of Science - History, Minor in Anthropology
East Carolina University
High School Diploma - undefined
Lake Forest High School