Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
References
Timeline
Generic

Christopher Hurt

Lisle,IL

Summary

Reliable Store Manager with 13 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager of Operations

Batteries Plus
Chicago, IL
02.2024 - Current
  • Developed and maintained store policies, procedures and operations manual.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Ensured compliance with all safety regulations and company policies.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Implemented effective cost-control measures to maximize profitability.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for staff members according to business needs.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Maintained records of daily transactions using point-of-sale systems.
  • Provided feedback on product selection, layout, displays and promotions.
  • Organized promotional events such as special sales or discounts.
  • Reviewed financial statements including profit and loss reports.
  • Analyzed customer data to develop targeted marketing campaigns.
  • Ensured that store was clean and organized at all times.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Wireless Territory Manager

OSL Retail Services
Bolingbrook, IL
05.2023 - 02.2024
  • Developed and implemented strategies to increase sales in assigned territory and exceeded monthly goals to maintain top 3rd store in district.
  • Established relationships with key stakeholders, vendors, and distributors in the area.
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Created presentations for potential customers highlighting products' features and benefits.
  • Planned travel schedule for visiting stores within assigned territory for my sales team.
  • Identified areas of improvement for increasing efficiency and profitability within my sales territory.

Team Lead - (Part Time)

Salads Up
Chicago, IL
03.2022 - 04.2023
  • Assessed company operations for compliance with safety standards.
  • Food Handler Certified.
  • Excelled at performing all crew member roles, including, front line, grill operator, fry station, wait staff, and cash handling.
  • Managed Schedules and break Adherence
  • Developed strategies to increase team productivity
  • Trained new staff in relevant processes and procedures.
  • Created detailed reports on team activities as requested by management.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Performed daily deposits in accordance with bank policies and procedures.

Customer Service Team Leader/Sales Coach

Dyson
Chicago, IL
03.2018 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
  • Provided guidance to customer service representatives in resolving complex customer issues and for retention.
  • Achieved and exceeded monthly revenue quota through product knowledge and utilizing service promotions.
  • Effective liaison between customers and internal and external stakeholders.
  • Coordinated training sessions for new customer service personnel.
  • Provided management ways to improve sales processes, training techniques, and areas of improvement.
  • Assisted in developing policies and procedures related to customer services operations.

Store Manager

Family Dollar
Champaign, IL
02.2013 - 05.2017
  • Excelled in leadership, sales management, and customer service.
  • Organized promotional events to increase product awareness.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.

Education

Associate's degree - Business Management

Waubonsee Community College

Skills

  • Retail Inventory Management
  • Point of Sale Systems
  • Operational Efficiency
  • Store operations oversight
  • Customer Service Management
  • Bank and Safe Deposits
  • MS Office
  • Marketing
  • Training and mentoring
  • Process Improvements
  • Loss Prevention Procedures
  • Sales Coaching
  • Sales Leader
  • Leadership Development
  • CRM Software
  • Business Development
  • Point of sale systems
  • Marketing

Certification

Food Handler Certification

Additional Information

I assisted in sales coaching & training for new hires. Willingness to be a team player. I learn quick and able to adjust on the fly.

Awards

Top Conversion Percentage, 12/01/21, I have been consistently the top sales rep (revenue generated & top conversion rate) 3 years in a row.

References

References available upon request.

Timeline

Store Manager of Operations

Batteries Plus
02.2024 - Current

Wireless Territory Manager

OSL Retail Services
05.2023 - 02.2024

Team Lead - (Part Time)

Salads Up
03.2022 - 04.2023

Customer Service Team Leader/Sales Coach

Dyson
03.2018 - 04.2023

Store Manager

Family Dollar
02.2013 - 05.2017

Associate's degree - Business Management

Waubonsee Community College

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Christopher Hurt