Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Licenses
Timeline
SalesAssociate

Christopher Ireson

Jamestown,NC

Summary

Resourceful and dedicated Territory Representative and Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Market Area Manager

Credit Acceptance
10.2020 - Current
  • Monitored performance metrics closely, making data-driven decisions that led to optimized sales results within territory.
  • Conducted market research to identify new business opportunities and potential clients.
  • Expanded client base for increased revenue through targeted prospecting, networking, and relationship building.
  • Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
  • Maintained thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
  • Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.

Branch Manager

Enterprise Holdings
06.2017 - 09.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Sales and Service Representative

PNC BANK
01.2015 - 04.2017
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Psychology

North Carolina Wesleyan College
Wilmington
05.2017

Skills

    • Data-driven decision-making
    • Time Management
    • Sales strategy development
    • Territory Management
    • Product Knowledge
      • Market Research
      • Account Servicing
      • Effective Communication
      • Task Prioritization
      • Adaptability and Flexibility

Certification

  • Driver's License
  • Real Estate License

Additional Licenses

NC Real Estate License (Provisional)

Timeline

Market Area Manager

Credit Acceptance
10.2020 - Current

Branch Manager

Enterprise Holdings
06.2017 - 09.2020

Branch Sales and Service Representative

PNC BANK
01.2015 - 04.2017

Bachelor of Arts - Psychology

North Carolina Wesleyan College

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Christopher Ireson