Christopher Ison
Programming Specialist II
Akron,OH
Summary
Dynamic Programming Analyst II with a proven track record at Securitas Technology, excelling in technical support and problem resolution. Adept at troubleshooting complex issues and enhancing customer satisfaction. Skilled in Microsoft Excel and relationship building, consistently delivering results that exceed expectations while ensuring seamless operations in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Programming Analyst II
Securitas Technology Securitas Electronic Security
03.2022 - Current
- Supported end-users effectively through timely troubleshooting, diagnosis, and resolution of technical issues.
- Responded to and remedied critical issues to limit downtime.
- Programming support for industry leading technologies that include DMP, Bosch, Napco Starlink , CLSS Honeywell communicators, Verint Video Systems , Honeywell Compass software, Alarm.com and Alarmnet
- Trouble shooting customers with but not limited to alarm codes , communications as well as programming alarm panels tailored to a vass amount of companies to their security standards and needs.
- Proficient in registering cell communicators for all major security industry standard software's.
- Assist in recovering videos of bank robberies for KeyBank to assist lost preventions team.
Mortgage Loan Auditor
Huntington National Bank
01.2021 - 03.2022
- Ensured that the loan type matched the real estate
- Checked and made sure that the house or commercial properties were not in flood zones and checked to make sure the property insurance was in accord with property.
- Worked remotely with a team of 7 to make sure each loan was successful and that the underwriting team was notified of any issues.
Distributor Services
Matco Tools
04.2013 - 11.2019
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Coordinated promotional events to showcase products and drive brand awareness.
- Surpassed sales targets consistently through effective account management strategies.
- Conducted regular inventory audits to ensure accuracy and prevent losses.
- Responsible for filing freight related issues with carriers.
- Top Sales on a consecutive basis.
Insurance Call Center
LKQ Corporation Inc.
09.2002 - 09.2013
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Assisted auto insurance adjusters with pricing on used automotive parts versus using oem and aftermarket.
- Hit key call center targets on a regular basis such as ASA and FCR
- Did insurance estimate reviews via fax and email to make sure the insurance companies were saving money on automotive repairs.
Education
No Degree - General Studies
Ashworth College
12-2027
Skills
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Building rapport
- Technical support
- Live chat support
- Product sales
- Order fulfillment
- Research
- Account updating
- Account management
- Reading comprehension
- Service upselling
- Sales closing
- CRM software
- CRM software proficiency
Accomplishments
While attending the University Of Akron U Wayne College based on my GPA I was invited to and joined the NSCS National Society of Collegiate Scholars. I am going back to school soon to finish my Bachelors of General Business. I currently hold 98 credit hours of the 120 needed to graduate.
Timeline
Programming Analyst II
Securitas Technology Securitas Electronic Security
03.2022 - Current
Mortgage Loan Auditor
Huntington National Bank
01.2021 - 03.2022
Distributor Services
Matco Tools
04.2013 - 11.2019
Insurance Call Center
LKQ Corporation Inc.
09.2002 - 09.2013
No Degree - General Studies
Ashworth College
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