Christopher Iteen
Grand Rapids,MI
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Nextel Communications. Skilled in complex problem-solving and clear communication, adept at fostering positive environments and achieving significant results. Demonstrates strong multitasking abilities and an outgoing personality, ensuring high reliability and operational excellence in fast-paced settings.
Overview
24
24
years of professional experience
Work History
Bartender
Bowlero Eastbrook Lanes
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
Sales Manager
Division 16 AV
02.2018 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Built relationships with customers and community to establish long-term business growth.
Bartender /Banquet Assistant
Bowlero Lincoln Lanes
03.2018 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
Operations Manager
G&G Entertainment Consultants
03.2006 - 11.2017
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Area Manager
Nextel Communications
01.2001 - 04.2006
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Dedicated to expanding client bases by building lasting relationships.
Education
High School Diploma -
Grandville High School
Grandville, MI05.1996
Skills
- Highly reliable
- Strong multitasking
- Clear and effective communication
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Complex Problem-Solving
Timeline
Bartender
Bowlero Eastbrook Lanes
10.2021 - Current
Bartender /Banquet Assistant
Bowlero Lincoln Lanes
03.2018 - 08.2020
Sales Manager
Division 16 AV
02.2018 - 03.2022
Operations Manager
G&G Entertainment Consultants
03.2006 - 11.2017
Area Manager
Nextel Communications
01.2001 - 04.2006
High School Diploma -
Grandville High School
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