Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER IVEY

Prattville,AL

Summary

Experienced Co-Team Leader with a solid background in managing teams and driving results. Strong skills include strategic planning, problem-solving, and efficient delegation of tasks to ensure productive workflow. Proven track record in fostering team collaboration and successfully achieving project goals. Demonstrates leadership abilities that inspire teamwork and drive business objectives forward.

Overview

19
19
years of professional experience

Work History

Co Team Leader

Ollie’s Bargain Outlet
Montgomery, AL
06.2022 - Current
  • Managed daily operations of the team, including assigning tasks and monitoring progress.
  • Provided feedback and coaching to team members on performance improvement.
  • Organized onboarding process for new employees and trained them in their roles.
  • Developed strategies to increase efficiency and productivity in the team.
  • Ensured compliance with company policies and procedures within the team.
  • Conducted regular meetings with team members to assess performance and set goals.
  • Resolved conflicts between team members by providing guidance and direction.
  • Monitored budgets, expenses, and resources allocated for each project or task.
  • Analyzed data related to customer service levels and identified areas of improvement.
  • Provided technical support when needed, such as troubleshooting software issues.
  • Maintained positive relationships with external partners or vendors.
  • Participated in recruitment activities such as interviewing candidates for positions.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Monitored operations and reviewed records and metrics to understand company performance.

Merchandising Manager

Micheaels
Montgomery, AL
12.2021 - 06.2022
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays
  • Identified areas of service concern and devised action plans to address them
  • Was in charge of answering customer questions about merchandise and pricing
  • Greeted customers and assisted them in finding items
  • Was prompt and efficient in responding to customer questions and requests
  • Followed merchandising guidelines to present visually appealing displays
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents

Assistant Manager

Big Lots
Prattville, AL
01.2012 - 12.2021
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Am in charge of office administration and payroll
  • Communicated with managers from other departments to maintain transparency
  • Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
  • Interacted with customers to assess their needs and recommend products or services
  • Extended warranties are something I offer
  • Instructed team members on how to implement successful operational and sales strategies
  • I'm in charge of scheduling, inventory control, and stocking
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager
  • Provided excellent customer service in a timely manner
  • Offered current employees the chance to take advantage of additional training opportunities
  • Assist customers in locating products
  • I'm in charge of reporting employee hours to the payroll department

Department Manager

Lowe's Home Improvement
Fultondale, AL
08.2005 - 01.2012
  • Switched out merchandise and displays to highlight new products and special offers
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits
  • Worked with store management and vendor representatives to set up sales incentives to recognize deserving team members who went above and beyond
  • Made certain that everyone in the department portrayed a positive, exemplary image to customers
  • Set performance objectives for employees and provided feedback on how to meet those objectives

Education

High School -

Prattville High School
Prattville, AL
01.1996

Skills

  • Employee relations
  • Motivated team player
  • Reporting knowledge
  • Merchandise planning
  • Merchandising
  • Stocking
  • Opening and closing procedures
  • Natural leader
  • Staff supervision
  • Customer service-oriented
  • POS software expert
  • Training and development
  • Retail sales
  • Personable
  • Goal-oriented
  • Cash register familiarity
  • Vendor communications
  • Upselling techniques
  • Staff training and development
  • Strong work ethic
  • Computer literate
  • Sales experience
  • Operations Management
  • Time Management

Timeline

Co Team Leader

Ollie’s Bargain Outlet
06.2022 - Current

Merchandising Manager

Micheaels
12.2021 - 06.2022

Assistant Manager

Big Lots
01.2012 - 12.2021

Department Manager

Lowe's Home Improvement
08.2005 - 01.2012

High School -

Prattville High School

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CHRISTOPHER IVEY