CHRISTOPHER FRANCIS
Clermont,FL
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
9
9
years of professional experience
Work History
AIRCRAFT POWERPLANT REPAIRER
UNITED STATES ARMY NATIONAL GUARD
Jacksonville, FL
10.2023 - Current
- Collaborate with other maintainers to synchronize work flow for aircraft phase maintenance
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Managed inventory of parts and tools, ensuring availability for all repair tasks.
- Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
- Operated hand tools such as wrenches, pliers, screwdrivers and drills for repair work.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Identified engineering documentation and maintenance manuals to assess design configuration and conduct repair actions.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
GUEST SERVICE AGENT
WALT DISNEY WORLD
Orlando, FL
10.2018 - Current
- Successfully negotiate and appease customers wielding a variety of methods established by Walt Disney guidelines
- Identify and assess customers' needs, achieving satisfaction, and building sustainable relationships and trust with customer accounts through open and interactive communication
- Partner with the various Walt Disney Company business units in the development of new Customer facing processes or services
- Research customer issues associated with billing, account management, entitlements, utilizing internal tools and other resources to identify solutions
- Resolve customer common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores
- Boost productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Update customer relationship management system with order specifics and customer details, preferences, and billing information
Petrolum Supply Specialist
UNITED STATES ARMY NATIONAL GUARD
Jacksonville, FL
04.2016 - 10.2023
- Manage all aspects of administrative and personnel needs of ground operations
- Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities
- Operate equipment used with petroleum and water distribution system and multiproduct pipeline system
- Log all transactions in real time to keep tracking system updated
- Monitor production operations, identify safety hazards, and address problems to maintain safety for all personnel
- Observe and track information from gauges, instruments, and meters to proactively identify and address issues
Education
Aviation Maintenance Technical Engineer -
Avation Institueof Maintance
06.2027
Hospitality and Tourism Management -
Florida Atlantic University
Post-Crisis Hospitality Management -
The University of South Florida
Certified Guest Service Professional -
Hotel & Lodging Association
Hospitality Manager: Leadership -
National Restaurant Association
Disney's Approch to Leadership Excellence -
Disney Institute
Skills
- Sales & Marketing
- Strong Leadership Abilities
- Quality Control
- Training & Development
- Policy & Procedures
- Inventory Management
- Microsoft Office Proficiency
- Organizational Skills
- Collaborative
- Logistics
- Inventory Control
- Mechanical aptitude
Affiliations
- International Association Of Travel Agents
- United States Quartermaster Association
- Army Aviation Association of America
- American Lodging & Tourism Association
Timeline
AIRCRAFT POWERPLANT REPAIRER
UNITED STATES ARMY NATIONAL GUARD
10.2023 - Current
GUEST SERVICE AGENT
WALT DISNEY WORLD
10.2018 - Current
Petrolum Supply Specialist
UNITED STATES ARMY NATIONAL GUARD
04.2016 - 10.2023
Aviation Maintenance Technical Engineer -
Avation Institueof Maintance
Hospitality and Tourism Management -
Florida Atlantic University
Post-Crisis Hospitality Management -
The University of South Florida
Certified Guest Service Professional -
Hotel & Lodging Association
Hospitality Manager: Leadership -
National Restaurant Association
Disney's Approch to Leadership Excellence -
Disney Institute
Similar Profiles
Jason ConwayJason Conway
Fire Support Non-Commissioned Officer at United States Army National GuardFire Support Non-Commissioned Officer at United States Army National Guard
Turin LatinoTurin Latino
Masonry & Carpentry Specialist at United States Army National GuardMasonry & Carpentry Specialist at United States Army National Guard
Jason WelshJason Welsh
Private First Class (Motor Transport Operator) 88M at United States Army National GuardPrivate First Class (Motor Transport Operator) 88M at United States Army National Guard
LUIS CHEVALIER AQUINOLUIS CHEVALIER AQUINO
Technical Engineer – Service Member at United States Army National GuardTechnical Engineer – Service Member at United States Army National Guard
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort