Christopher O'Connor
Wyomissing,PA
Summary
Results-driven professional with extensive experience in retail operations and e-commerce. Skilled in strategic planning and customer service excellence, consistently delivering high-quality outcomes while managing complex projects and enhancing operational efficiency.
Overview
28
28
years of professional experience
Work History
Business Owner
ZENMADE
Reading, Pennsylvania
01.2020 - Current
- Oversee product design and production coordination for small and large businesses.
- Cultivate relationships with domestic and international suppliers to enhance sourcing capabilities.
Business Owner
MERCH HQ
Los Angeles, California
01.2006 - 01.2020
- Managed daily operations for high-volume merchandise business catering to music industry needs.
- Oversaw merchandise production and e-commerce fulfillment, aligning with client demands.
- Coordinated live touring logistics to support artist engagements effectively.
- Serviced wholesale accounts, ensuring timely product delivery and satisfaction.
- Oversaw a staff of 20.
Vice President /Director of Retail Operations
Drive-Thru Records
Los Angeles, California
12.2001 - 12.2005
- Directed strategic initiatives to drive revenue growth and enhance operational efficiency.
- Collaborated with marketing teams to develop brand strategies and execute promotional campaigns.
- Facilitated executive meetings focused on business strategy and long-term planning initiatives.
- Cultivated relationships with industry partners to expand networking and collaboration opportunities.
Store Manager
Anthropologie
Beverly Hills, California
06.1997 - 12.2001
- Managed daily store operations to ensure efficient workflow and high productivity.
- Trained staff to enhance customer service skills and foster loyalty.
- Implemented visual merchandising strategies to improve product displays.
- Oversaw inventory management, including stock replenishment and tracking.
- Developed employee schedules and assigned tasks to optimize team performance.
- Conducted cash handling procedures, including balancing sales and making bank deposits.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained, and supervised new employees to build a strong team.
Education
Some College (No Degree) - Music Business
Belmont University
Nashville, TNSkills
- Product design and e-commerce management
- Supplier negotiation and logistics coordination
- Inventory control and revenue growth
- Coaching and mentoring skills
- Customer relations management
- Business development
References
References available upon request.
Timeline
Business Owner
ZENMADE
01.2020 - Current
Business Owner
MERCH HQ
01.2006 - 01.2020
Vice President /Director of Retail Operations
Drive-Thru Records
12.2001 - 12.2005
Store Manager
Anthropologie
06.1997 - 12.2001
Some College (No Degree) - Music Business
Belmont University
Similar Profiles
Alexis MartinAlexis Martin
Food Runner at P.J. Whelihan's Pub + RestaurantFood Runner at P.J. Whelihan's Pub + Restaurant
Gabriela OrozcoGabriela Orozco
SR. PRODUCTION LEAD at VivincoSR. PRODUCTION LEAD at Vivinco
Erin ColemanErin Coleman
Deputy Sheriff at Berks County Sheriff's OfficeDeputy Sheriff at Berks County Sheriff's Office
Stephanie HouselStephanie Housel
CEO/ Business Owner/Business Owner at Mighty Grip Inc.CEO/ Business Owner/Business Owner at Mighty Grip Inc.
Michael AshcraftMichael Ashcraft
President/Small Business Co-Owner/President/Small Business Owner at Travis Clark Photography/The Barn On The LanePresident/Small Business Co-Owner/President/Small Business Owner at Travis Clark Photography/The Barn On The Lane