Christopher Jackson
Euless,T.X.
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable Service Advisor with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Professional Turf Products
03.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Played key role in successful onboarding of new hires within Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Prepared reports on service performance metrics and key indicators for management review.
General Manager (Floating)
Advance Auto parts
11.2022 - 03.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Service Advisor
Mike Maroone Chevrolet
03.2022 - 11.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Contributed to team goals by proactively identifying opportunities for process improvements within service department.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Branch Manager
Bacon Universal Company Inc.
04.2019 - 03.2022
- Increased Rental Revenue From 76000 per month to 148000 per month
- Increased total Branch revenue from 5.4 Million to 7.6 Million in 18 months while maintaining same expenses
- New Machine Sales from 7-9 per year to 50 plus per year
- Became Kubota prestige Branch for 2020, 2021, 2022
- Cleaned up 280k dollar backlog of Crown lift truck Warranty Claims
- Increased labor revenue from 136k per month to 176k
- Moved to Komatsu Heavy equipment in Dec 2014
- Increased field Techs training and Provided Better customer service.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
Service Manager
Shelly Eurocars Inc /DBA Mini of Hawaii
04.2017 - 03.2019
- Increased Daily Car count from 18 to 24 per day on average
- 16.3% percent increase in total Sales For Customer pay /Warranty /Internal
- Increased Customer CSI from 72% to overall 96.3 %, 37% above National Average for Western R Center Of Excellence in conjunction with BMW Honolulu for 2018 and 2016
- Increased number of Techs Due to Rising number of Daily Customers.
Assistant Service Manager
Shelly Eurocars Inc/ DBA BMW Honolulu/Mini of Hawaii
05.2015 - 04.2017
- Increased customer CSI from 81% to 98.7% in short 8 months
- Achieved Center of excellence for 2016
- Increased Total sold Labor hours from average of 5400 to 6800.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
Education
Bachelor of Science - Business Education
Georgia Southern University
Statesboro, GA05.1994
Skills
- Needs Assessment
- Resource Utilization
- Service monitoring and evaluation
- Notetaking and documentation
- Individualized service plans
- Telephone communication
- Problem-solving abilities
- Reliability
Timeline
Service Coordinator
Professional Turf Products
03.2023 - Current
General Manager (Floating)
Advance Auto parts
11.2022 - 03.2023
Service Advisor
Mike Maroone Chevrolet
03.2022 - 11.2022
Branch Manager
Bacon Universal Company Inc.
04.2019 - 03.2022
Service Manager
Shelly Eurocars Inc /DBA Mini of Hawaii
04.2017 - 03.2019
Assistant Service Manager
Shelly Eurocars Inc/ DBA BMW Honolulu/Mini of Hawaii
05.2015 - 04.2017
Bachelor of Science - Business Education
Georgia Southern University
Similar Profiles
GUSTAV KRECHGUSTAV KRECH
Inventory Control Coordinator at Professional Turf ProductsInventory Control Coordinator at Professional Turf Products
Saraiah JorgensenSaraiah Jorgensen
Assistant Office Manager at Professional TurfAssistant Office Manager at Professional Turf
Amal AL NasserAmal AL Nasser
Regional sales manager at L’OREAL professional productsRegional sales manager at L’OREAL professional products