CHRISTOPHER JACKSON
Pelham,AL
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
General Manager
JCPenney
Fultondale, AL
03.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Bachelor of Science - Marketing
Jackson State University
Jackson, MS05-1990
Skills
- Workflow Planning
- Sales
- Staff Supervision
- Schedule Management
- Leadership and team building
- Inventory Control
- Supervision and training
- Human Resources Management
- Operations Management
Timeline
General Manager
JCPenney
03.2018 - Current
Bachelor of Science - Marketing
Jackson State University
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