Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Christopher Jackson

Valrico

Summary

Dedicated claim adjuster with 7+ years in auto insurance, thoroughly evaluating insurance claims and conducting detailed investigations while maintaining state and policy guidelines. I am known for my strong communication skills and building positive relationships with customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Agent

GEICO
04.2024 - Current
  • Provide excellent customer interface
  • Maintain sales goals
  • Review and discuss policy guidelines
  • Contact customers regarding state mandated changes and updates to policies
  • Review billing
  • Make policy changes
  • Communicate via email and text when needed

Initial Claims Handler lll

The General
10.2023 - 04.2024
  • Company Overview: Remote
  • Works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits
  • Identify Subrogation opportunities
  • Submit outgoing Subrogation to adverse carriers via ESub Hub
  • Respond and resolve inbound Subrogation received from adverse carriers
  • This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory auto damaged claims
  • Assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads
  • Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners
  • Refers to claim to Special Investigations Unit as appropriate
  • Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim
  • Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims
  • Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company
  • Remote

Sr. Claims Adjuster

Liberty Mutual Insurance
07.2022 - 07.2023
  • Company Overview: Remote
  • Works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits
  • Review claims for Subrogation opportunities
  • Submit outgoing Subrogation to adverse carriers via ESub Hub
  • Respond and resolve inbound Subrogation received from adverse carriers
  • Identify and assign Total Loss Status to vehicles when needed
  • This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory auto damaged claims
  • Assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads
  • Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners
  • Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim
  • Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims
  • Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company
  • Remote

Claims Adjuster

GEICO
09.2019 - 07.2022
  • Inspect property damage or personal injury claims
  • Determine how much the insurance company should pay for the loss
  • Adjusters interview the claimant and witnesses
  • Perform additional research, such as look at police reports
  • Takes appropriate actions to prevent and/or minimize losses
  • Explain repair process
  • Assign Auto Damage Adjuster as needed
  • Recognize and notify SIU of potential or proven fraud

Claims Examiner

Bank of America
03.2018 - 09.2019
  • Completes analyses on suspected reports or alerts of fraud and escalations on various suspicious events or Bank products
  • Takes appropriate actions to prevent and/or minimize losses
  • Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH (Automated Clearing House), wire, digital banking and account openings or review all reports of fraudulent activity related to check, card, wire, At-Risk Adult and identity theft claims

Lyft and Uber Driver

Lyft/Uber
04.2017 - 03.2018
  • Transport clients
  • Have expert knowledge of City and rural areas
  • Follow traffic safety laws
  • Maintain great driving record

Customer Service Representative

GEICO
10.2016 - 04.2017
  • Service existing and new auto, boat, motorcycle, home owners, rental, and RV insurance customers
  • Maintain customer retention
  • Provide accurate information for customer inquires
  • Use state regulated guidelines for all customer concerns
  • Route customers to correct departments
  • Provide billing, quote and policy change information
  • Process billing, quote and policy changes
  • Computer skills including: navigation through internet and intranet, typing or keyboard, understanding of basic software applications (e.g., Outlook, Word, Excel, Lotus, Email)
  • Promoted twice before leaving training

Customer Service Representative

Progressive Casuality Insurance
05.2015 - 10.2016
  • Service existing and new auto, boat, motorcycle, home owners, rental, and RV insurance customers
  • Maintain customer retention
  • Provide accurate information for customer inquires
  • Use state regulated guidelines for all customer concerns
  • Route customers to correct departments
  • Provide billing, quote and policy change information
  • Process billing, quote and policy changes
  • Computer skills including: navigation through internet and intranet, typing or keyboard, understanding of basic software applications (e.g., Outlook, Word, Excel, Lotus, Email)

Education

Associate - Computer Network and Technology

Anthem College
Marrietta, GA
01.2004

Skills

  • Customer Service
  • Call Center
  • Detailed Oriented
  • Claims Management
  • Conflict management
  • Analysis skills
  • Organizational skills
  • Interpersonal Skills
  • Communication Skills

Certification

  • Driver's License, 08/01/02, 08/01/27
  • Property & Casualty License, 05/01/15, Present
  • Continuing Education Recertification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Agent

GEICO
04.2024 - Current

Initial Claims Handler lll

The General
10.2023 - 04.2024

Sr. Claims Adjuster

Liberty Mutual Insurance
07.2022 - 07.2023

Claims Adjuster

GEICO
09.2019 - 07.2022

Claims Examiner

Bank of America
03.2018 - 09.2019

Lyft and Uber Driver

Lyft/Uber
04.2017 - 03.2018

Customer Service Representative

GEICO
10.2016 - 04.2017

Customer Service Representative

Progressive Casuality Insurance
05.2015 - 10.2016

Associate - Computer Network and Technology

Anthem College

Similar Profiles

CREATE PROFILE
Christopher Jackson