CHRISTOPHER JACOBS
Savage,MN
Summary
A successful customer service professional with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues. Upbeat, positive, and energetic handling difficult situations through resourcefulness and adaptability. Seeking to attain a full-time position as a Customer experienced Representative.
Overview
8
8
years of professional experience
Work History
CUSTOMER EXPERIENCE ASSOCIATE
COMCAST
Eagan, MN
11.2021 - Current
- Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Managed phone lines, answered questions, directed customers to desired products, engaged in polite conversation, and resolved any complaints.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Retention Specialist
Comcast (Loyalty Center)
Minnetonka, MN
12.2018 - 11.2021
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Patient Financial Service
Park Nicollet/ Health Partners
Saint Louis Park, MN
04.2017 - 11.2018
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
- Handled complaints and questions, and re-directed calls to other team members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Educated customers on available financial assistance programs or alternative payment options to facilitate debt resolution.
Retail Sales Associate
Macys
Edina, MN
12.2015 - 03.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Grew sales and boosted profits by applying proactive sale strategies.
Education
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Pursing Associates of Arts Degree -
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE
Minneapolis, MNSkills
- Excellent Communication Skills
- Customer Service
- Upselling Strategies
- Achieve productivity expectations and tasks at hand
- Persuasive Communication Style
- Team Work
- Digital Marketing
- Inventory Management
- Issue and Complaint Resolution
- Good Listening Skills
Timeline
CUSTOMER EXPERIENCE ASSOCIATE
COMCAST
11.2021 - Current
Retention Specialist
Comcast (Loyalty Center)
12.2018 - 11.2021
Patient Financial Service
Park Nicollet/ Health Partners
04.2017 - 11.2018
Retail Sales Associate
Macys
12.2015 - 03.2017
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Pursing Associates of Arts Degree -
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE