CHRISTOPHER JACOBS
St. Louis Park,MN
Summary
A successful customer service professional with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues. Upbeat, positive, and energetic handling difficult situations through resourcefulness and adaptability. Seeking to attain a full-time position as a Customer experienced Representative.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Allianz
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER EXPERIENCE ASSOCIATE
COMCAST
01.2017 - Current
- Hired and trained employees
- Developed 5 leaders within the company across 5 locations, positioning them in upper-management roles
- Created a website, and campaigns, boosting sales
- Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Managed phone lines, answered questions, directed customers to desired products, engaged in polite conversation, and resolved any complaints
Patient Financial Service
Park Nicollet/ Health Partners
01.2014 - 01.2017
- Managed the front office, and greeted 60+ daily patients
- Provided customer service excellence by answering questions, resolving issues, and scheduling appointments under intense pressure
- Receiving payments and posting the amount to the customer's account
- Conceptualized, designed, and edited marketing media via brochures, flyers, direct mailings, office displays, and informational articles
- Maintained a professional, friendly demeanor with customers at all times, receiving many positive customer reviews
- Organized records of collection and status of accounts
Education
Associates Of Business Management - Marketing
Indiana Dabney University
Hammond, IN05.2014
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Illinois01.2011
Skills
- Excellent Communication Skills
- Customer Service
- Upselling Strategies
- Achieve productivity expectations and tasks at hand
- Persuasive Communication Style
- Team Work
- Digital Marketing
- Inventory Management
- Issue and Complaint Resolution
- Good Listening Skills
Timeline
Customer Service Representative
Allianz
08.2024 - Current
CUSTOMER EXPERIENCE ASSOCIATE
COMCAST
01.2017 - Current
Patient Financial Service
Park Nicollet/ Health Partners
01.2014 - 01.2017
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Associates Of Business Management - Marketing
Indiana Dabney University
Similar Profiles
Lakshmi LUCHMUNLakshmi LUCHMUN
HRS Learning Administrator (LMS Expert) at AllianzHRS Learning Administrator (LMS Expert) at Allianz
Badu Poku PatrickBadu Poku Patrick
Assistent Operator at AllianzAssistent Operator at Allianz
Muhammad AasimMuhammad Aasim
Sales Specialist at AllianzSales Specialist at Allianz