Christopher Jaehne

• Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
• Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
• Increased efficiency in the parts inventory management system for optimized workflow.
• Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
• Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.

Owner Operator of an independent automotive repair facility. Personally completed total construction build out of the facility. Led daily operations including mid-level technician repairs based on automotive dealership experience.

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Improved customer satisfaction by streamlining parts and service department processes.
• Reduced operating costs through strategic resource allocation and process improvements.
• Monitored key performance indicators to identify areas for improvement and implement corrective actions.
• Boosted department profitability with effective pricing strategies and cost control measures.
• Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
• Collaborated with sales team to drive revenue growth from parts and service operations.
• Championed energy-efficient practices throughout facility—lowering utility expenses and supporting environmental sustainability goals.
• Implemented employee training programs for continuous skill development and improved job performance.