Christopher James

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Researched vehicles and parts via physical catalogs and electronic means.
• Ordered parts from various distributors to fulfill demands.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Organized parts storage and stocked inventory according to established guidelines.
• Maintained clean and neat parts counter and sales floor.
• Stocked and managed stock of parts.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Adhered to company guidelines for performance and compliance.
• Oversaw team of 14 employees

Same as Toyota of Wilmington

• Oversaw team of 22 employees

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Submitted reports to senior management to aid in business decision-making and planning.
• Worked with insurance company's to make sure best and proper repairs for customers