Christopher James
Queena ,NY
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bubba Gump Shrimp
02.2021 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Host
Landry's Seafood House
10.2022 - 01.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server Shift Leader
Landry's
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Education
Bachelor Of Business Administration - Business Administration
Cobble Hills American Institute
New York 01.2022
Skills
I am efficient and effective , Very good at making people feel Welcomed and I enjoy that I am all about a good healthy team and being a great team member to my co workers
Timeline
Server Shift Leader
Landry's
10.2023 - Current
Host
Landry's Seafood House
10.2022 - 01.2023
Sales Associate
Bubba Gump Shrimp
02.2021 - 10.2022
Bachelor Of Business Administration - Business Administration
Cobble Hills American Institute
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