Christopher James
McDonough
Summary
Highly motivated and results-oriented professional with 3+ years of experience in employee and performance management, along with a proven track record of exceeding expectations in customer service, sales, and operations management. Adept at developing and implementing strategies to improve efficiency, productivity, and profitability. Possesses strong leadership, communication, and interpersonal skills, with a passion for mentoring and motivating teams to achieve their full potential.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Enterprise Car Rental
05.2022 - Current
- Spearheaded initiatives that consistently exceeded company expectations in key performance areas, including customer retention, service satisfaction, revenue growth, and operating profit
- Maintained a high percentage in year-over-year growth in days earned, demonstrating consistent performance improvements
- Developed and implemented a weekly sales tracking system to enhance individual accountability for trainees and facilitate comprehensive monthly performance reviews
- Improved client satisfaction by effectively promoting and selling long-time accounts on Enterprise Reservation Technology
- Reduced vehicle damage costs by implementing a comprehensive training program for employees, focusing on best practices for identifying customer-caused damage to rental vehicles
- Generated new business through proactive marketing efforts, including conducting approximately 20 hours of monthly outreach calls to local businesses, insurance companies, and auto body shops
- Efficiently managed daily operational tasks, encompassing sales tracking, inventory management, and cash receipt reconciliation, and the delivery of exceptional customer service
Customer Service Supervisor
Enterprise Car Rental
03.2021 - 05.2022
- Monitored key performance indicators (KPIs) and sales activities to ensure customer satisfaction and the delivery of quality goods
- Optimized team performance by effectively assigning duties and supervising employees engaged in customer calls
- Provided leadership and guidance to front-line teams in contact center operations, delivering structured, hands-on training to agents focused on increasing financial profitability, maximizing operational efficiency, and improving customer satisfaction
- Oversaw daily operations and sales functions to ensure the maximization of fleet utilization, revenue generation, customer satisfaction, and effective employee management
- Mentored and tracked agent development to enhance their knowledge and support career growth
Sales Manager Trainee
Mall of Georgia MINI
06.2019 - 03.2021
- Successfully negotiated deals and converted e-commerce prospects into in-store sales, consistently achieving sales targets
- Demonstrated leadership skills by guiding team members to achieve individual sales goals, enhance customer service, and drive business objectives
- Implemented effective upselling techniques to increase sales, recommending products that met customers' specific needs
- Educated customers on upcoming inventory and promotions to enhance their shopping experience and drive sales
Delivery Driver
UPS
10.2016 - 06.2019
- Experienced truck and van driver with a strong record of safely and efficiently delivering a high volume of packages
- Maintained a clean driving record while adhering to all federal and state driving laws and regulations
- Built and maintained strong customer relationships through exceptional communication and service
Sales Associate
Walmart
01.2015 - 09.2016
- Provided exceptional customer service by actively engaging and assisting customers
- Maintained a high standard of quality in all tasks, ensuring efficiency and accuracy
- Managed short and long-term contractual tactics and strategies
- Maintained assigned aisles by keeping them neat, clean, and well-stocked
- Assisted with customer inquiries and provided support as a backup cashier
Summer Program Supervisor
Jamestown Community Center
06.2008 - 01.2009
- Supervised and provided leadership to a group of 20 children, ages 5 to 12, participating in a summer program, ensuring their safety and engagement in coordinated activities
- Implemented safety protocols and maintained a secure environment for all participants during program activities
- Assisted with the setup and cleanup of all program activities, contributing to the efficient operation of the program
Education
Bachelor of Arts - Psychology
Fort Valley State University
01.2014
Associate of Science - General Science
Georgia Military College
01.2011
Skills
- Employee and performance management
- Team leadership
- Mentoring
- Training
- Conflict resolution
- Performance evaluation
- Inventory management
- Supply chain management
- Distribution
- Logistics
- Safety management
- Quality assurance
- Process optimization
- Kaizen
- Six Sigma
- Customer relationship management
- Sales management
- Account management
- Negotiation
- Customer retention
- Interpersonal skills
- Collaboration
Timeline
Assistant Branch Manager
Enterprise Car Rental
05.2022 - Current
Customer Service Supervisor
Enterprise Car Rental
03.2021 - 05.2022
Sales Manager Trainee
Mall of Georgia MINI
06.2019 - 03.2021
Delivery Driver
UPS
10.2016 - 06.2019
Sales Associate
Walmart
01.2015 - 09.2016
Summer Program Supervisor
Jamestown Community Center
06.2008 - 01.2009
Bachelor of Arts - Psychology
Fort Valley State University
Associate of Science - General Science
Georgia Military College
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