Christopher Jasso
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Field Manager
Blue Science Pools
04 2024 - Current
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Improved client satisfaction with meticulous system/chemical inspections and timely communication.
- Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
- Led team meetings to discuss challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
- Performed in depth first visits for prospective customer by inspecting their pool and equipment to determine an appropriate course of action to bring them on service.
- Collaborated with multiple departments to resolve any issues that the customer was experiencing.
- Performed regular quality checks to ensure pools were maintained properly and met company standards.
- Rode along with technicians to maintain their knowledge on upkeep and improve efficiency.
- Regularly adjusted routes in the field to account for incoming customer service calls and technician call outs.
- Would cover on average 15 pool cleanings a day or 12 filter cleanings while also completing quality checks on troubled pools on top of the established route.
Interim Director of Operations
Swim Houston
02 2023 - 04 2024
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadline
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding pool chemistry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied LSI to maintain proper chemistry to avoid scaling and corrosion.
- Documenting thoroughly with regards to repairs needed following prior troubleshooting to eliminate excessive cost.
- Worked hands on in field training employees and maintaining contracts as well as equipment.
- Oversaw 15 commercial properties while managing lifeguards and pool upkeep.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Lead Store Associate
Aldi
05.2022 - 01.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed fast paced environments and directed unloading of product pallets onto sales floor swiftly.
- Operated simple machinery such as pallet jacks, industrial compactor, and floor scrubber while also performing general maintenance/repairs of said equipment.
- Aided in remodeling 3 different stores.
- Maintained vigilance against hazards and threats to customer safety and against product theft.
Park Caretaker
Harris County Pct 4
12.2020 - 08.2022
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
- Replaced light bulbs and handled other basic park upkeep.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Secured park gates or doors at closing time and unlocked at opening.
- Fertilized and watered grounds for optimal growth.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Applied pest control substances to eradicate weeds and other pests affecting plant life.
- Operated larger machinery such as street sweepers, tractors, front end loaders, dump trucks, and 20ft utility trailers.
- Sectioned off sections of road during hazardous driving conditions and directed traffic to ensure public safety.
Assistant Store Manager
7-eleven
11.2019 - 08.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed daily finances by performing safe counts, ATM reloading, Bi-weekly bank deposits, logging produce waste, and adjusting fuel prices to compete with other distributors.
- Lowered product loss by 13% for store through routine merchandise rotation and theft prevention.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05.2019
Skills
- Loss Prevention Goals Monitoring
- Route management
- Chemical dosage proficiency
- Rudimentary knowledge on mechanical feeders
- Capable of filter cleans
- Efficient at routine pool maintenance
- Workload Balancing
- Customer Relationships
- Safety Oversight
- Company Safety Policies
- Sales and Marketing
- Team Leadership
- Adaptable and Flexible
Accomplishments
- Have trained numerous workers who later went on to climb to management positions of their own.
- Improved the cleaning efficiency of multiple stores by introducing new cleaning techniques and equipment.
- CPO certified with 100% test score.
- Used google sheets to track monthly chemical full analysis.
- Supervised 30-50 lifeguards in my zone.
- Highly regarded worker in most all jobs I have worked at and given tasks that only I was trusted to complete.
Timeline
Lead Store Associate
Aldi
05.2022 - 01.2023
Park Caretaker
Harris County Pct 4
12.2020 - 08.2022
Assistant Store Manager
7-eleven
11.2019 - 08.2021
Field Manager
Blue Science Pools
04 2024 - Current
Interim Director of Operations
Swim Houston
02 2023 - 04 2024
High School Diploma -
Cypress Lakes High School
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